瑪格麗塔維爾溫德姆度假俱樂部飯店 - 聖托馬斯(Margaritaville Vacation Club by Wyndham - St Thomas)

Overall great location. Nice people and food was okay.

We were upgraded to a presidential suite since we had a large group which was nice inside tead if the 3 individual suites we originally booked per couple. However, the suite had carpeting on the stairs and there was a noticeable musty smell to it. Beds were good. Some of the furnishing like the sofa and nook in my room had some stain and were itchy. There were definitely some bugs that kept biting, not bed bugs (checked the mattress and covering) but definitely something since there were a lot of welts on my body. Staff were friendly.

This is our third trip to Margaritaville St Thomas and we love this place. The resort is perfect for us- the infinity pool at the upper level with a swim up bar, the entertainment in the evenings, the restaurant and the ease of access to grab a taxi and go anywhere we want! We love the 1 bedroom room with kitchen, dining area, living area and balcony to enjoy coffee in the morning. Coki beach is a 7 minute walk. Red Hook is a seven minute cab ride. We used the resort shuttle to visit Sapphire beach and to go into Charlotte Amalie. Our favorite happy place!

When I checked in, I had rented a one bedroom, suite, and all they had for me was a studio suite. I pulled out my reservation. I showed it to the lady at the counter, and the lady at the check encounter told me that there’s no difference between their one bedroom suites and their studios units. I told her I paid for a one bedroom and she said the two units are same size, the only difference in the unit is the TV which was a complete lie!!! I went and got my paperwork and returned to her to show her the room difference and she said we are out of the one bedroom unit and they only have studios left and then any person stepped and told me that they were out of one bedrooms because they had maintenance work to do on them all week and he would refund my money ( which I have not seen a refund sent to my email yet!) So when back on ******* to looked for a hotel in the area to rent and this hotel came up as having one bedrooms units available for the whole week. I preceded to show that to him and he told me that system is wrong. So far everything they have told me is a complete Lie!! And I’m in my wrong room and have seen no refund! I am a very seasoned travel in and out of the United States and this check in has been the worst experience I have ever had!! They just keep staying one lie on top of another and it didn’t help because this is all happening on a Sunday evening when the managing staff is not here.

The property was beautiful and the location is phenomenal. Most of the staff was great, some exceptional. The only complaint was that I went with a group of moms to rest/relax and two out of four nights we were there, the fire alarms went off in the middle of the night. Very disturbing and we were unable to sleep after. When we mentioned it to staff, they said it's been an issue and just put it on the review- didn't really seem to care how it affected our vacation.

Stayed here as a last minute resort. Price was decent. However, this is a timeshare property, which means it doesn’t operate like a typical resort/hotel — namely no housekeeping, no room service, and extremely limited dining options on site (a small cafe that is decent for breakfast/lunch and then the flagship Margaritaville restaurant, which is tolerable at best). “Beach access” is technically true, but the actual beach attached to the resort is small and virtually unusable. Fortunately, the resort provides free shuttle service to two nearby beaches, one of which is also quite easily walkable. Taxis are always available by the checkin building, which makes getting around very easy. Overall the staff was friendly and accommodating, the room was nice, and the property itself was nice. If you are looking for a typical resort experience with an abundance of on-site amenities and dining, then this place isn’t going to be for you, as you’ll need to leave the resort quite often to eat, go to the beach, and participate in excursions. If you are used to the more “DIY” timeshare culture, then you might find it to your liking.

This property is understaffed. The only restaurant on property is extremely slow even when not busy. The golf cart shuttle situation getting around the property is less than desireable. We asked for late check out and were given an extra hour, then got kicked out of our rooms at at regular check out time.

They rarely have the right room type that was reserved. Have to wait more than an hour for shuttle service to transport our luggage to and from the parking lot. The whole resort could use a good cleaning and refreshing.

Was put in the wrong room and took until the 3rd day to move us. Not offered any type of refund even though we spent 2 nights in a lower grade room