智選假日套房飯店查爾斯頓(Holiday Inn Express & Suites Charleston-Kanawha City)

Traffic noise all night was bad. Talked to manager and told him a quick fix would be ear plugs in rooms for guess. Everything else was great! Breakfast was awesome and the room was very clean and nice!

Holiday Inn Express is my go-to for travel. This one was exceptional in updated rooms & carpeting. The staff was terrific, the young man who helped us find the room we wanted was friendly and professional.

The breakfast was good. The hotel is located right next to the highway and therefore noisy. Check-in night staff was not pleasant. Worse part was overcharged. And no remedy despite efforts. If you chose to stay here - be sure to ask for receipt at check-out!

While the booking & check in proceas was easy and the staff was super nice and more than accommodating the place was not well taken care of. On night 1 we visited the pool where there were no towels to use when you got out and the floors were black from dirt and grime. After swimming I went back to the room where we had a 1/4 a roll of toluet paper, broken bottles (body wash, hand soap, ect), a dirty shower and shower curtain and last but not least a tick in the shower. The plaster was falling off the walls and the bed was gritty as if we were at the beach and had gotten sand all in our bed. So for a 1 night stay at this hotel i would have to say it was by far not the best experience but to look on the bright side the staff was not rude. I believe that would have been the icing on the cake.

My reservation was not in their system so I had to book directly through them. Lost a booking credit. Not sure what the miscommunication was.

The staff was extremely friendly the room was clean the breakfast was wonderful there was a side door that was broken

The room was clean, people were friendly, pool was very nice

Easy to find, right off the highway. Comfortable beds. The pull out was not made up with bedding and there were only two towels for a six person room. The breakfast was good and had a variety of options.

Very clean and easy to get to hotel. Friendly staff made check in a breeze. Parking was atrocious since 2 hotels shared a small lot. That was ridiculous and cats parked all over not in spots!!