費爾法克斯希爾頓花園飯店(Hilton Garden Inn Fairfax)

The hotel itself was clean, beautiful and well maintained. The room as well. However the bed is hard as a rock, couldn’t sleep.. tossed and turned all night and woke up with horrible back pain. Besides that it was a nice place to stay.

A number of issues. Rude staff at check in. I booked the room for my wife and had to call to verify that she could stay in the room (not a big deal). However, the staff was kind of rude about it and unclear. Also, they wouldn’t commit to the room being available. ******* said 3pm check in and hotel said 4pm. Hotel just said ******* is wrong and wouldn’t commit to anything earlier than 4pm. Once checked in the beds had been disturbed (slept in, used in some fashion, etc). Had to move to a new room. Staff was more friendly for this issue.

I liked having access to Pelton. I disliked your lack of a business office. When I have confidential documents to print, I'm not going to email them to the front desk to have someone else print them. I also dislike your way of handling "housekeeping upon request". I arrive on Friday night. First thing Saturday morning I see the note on my bathroom mirror. Immediately call front desk to request bed making and bathroom refresh but was told I needed to have called 24 hours earlier. That would have meant I had to arrange it before I even checked in! You should either display that same note on the check-in counter or have the desk personnel explain that it is only upon request and ask if we wanted any services for the first day. The way you handled it was poor. It gives the impression you were trying as hard as possible to minimize housekeeping services expenses. Congratulations. You got me!

Great place to stay. Indoor heated pool and hot tub was really nice for the kids. Exercise equipment looked great although we didn’t use it. Hotel was very clean and nice. breakfast was quite good and very reasonably priced. Room was clean and comfortable. Auto check in and out on the app as well as using the app as room key was super convenient. I would totally stay here again.

I stayed for 1 night at this hotel and my stay was enjoyable. The hotel and room was clean, the staff was friendly and accommodating. I had breakfast which was good. I would stay here again if in the VA area.

A wonderful property. Rooms are spacious, very nice looking & comfortable. Enjoyed the spa and pool. The pool area was a little dirty but that would be my only negative comment.

The facility was very nice. The staff at the front desk were very accommodating. However, I wish the bathroom had bar soap for washing your hands at the sink. We had to use shower gel.

Very helpful and patient young man at the desk helped me use the digital key. Very appreciative of his willingness to help me with this process!

Room was fine, but was charged 9.95 for a breakfast after we were told there was complimentary breakfast on one side of the room and cooked food on the other