米拉比利豪華套房

Un grand merci à Sophia pour son aide et son extrême gentillesse. La chambre était très agréable et nous avons passé un agréable séjour. L'emplacement est idéal, à quelques pas du port vénitien

這是我們第二次入住這裡，今年10月27日至11月3日入住的是玫瑰石英套房。飯店維護得非常好，地理位置優越，靠近市中心，房間陳設雅緻，品質一流。 Manolis和他的員工非常熱情友善，竭誠為您打造精彩獨特的入住體驗。

L’appartement est splendide et tellement spacieux ! Nous avons choisi la suite Diamond au 1er étage : c’est immense, parfaitement décoré, luxe et propre. Nous avons adoré le ménage qui peut être fait à la demande ; nos vêtements et affaires pliés à notre retour ; le petit déjeuner livré sur place (6 options de ptdj au choix !) ; la baignoire jacuzzi dans la chambre ; le lit immense et l’étage si l’on veut avoir plus d’espace en couple. Seuls bémols pour nous : - il y a une lumière vert/bleu très forte dans l’entrée qui illumine la pièce la nuit et c’est très difficile de fermer l’œil (impossible de la cacher ou de l’éteindre) ; - le bruit : on entend très fort les bruits de la rue la nuit (motos, voitures vrombissantes, cris, rires). Est-ce la faible isolation vitres ou réellement la rue était très bruyante ? En tout cas, on s’est réveillés plusieurs fois. Boule quies 😉 À part cela, je reviendrai sans hésitation, peut-être en testant une autre suite !

An amazing boutique hotel, in the perfect location, right in the heart of Chania, minutes away from the old port. The decoration and the code is breathtaking. But the best part had been the hosts and their kindness and eagerness to make sure we have the best service.

Don't let the name fool you, this place is the opposite of luxury. While things are pretty both the service and cleanliness was extremely lacking. A listing of issues we experienced in only a 3 day stay: 1. We arrived around 8pm. Checkin is only open until 6:30 pm. We determined that we would be arriving after hours by email before hand, so then they just left us the door code and had us lug our bags up 2 flights of stairs alone. Not terrible, but don't expect any help, restaurant recommendations, etc. 2. We communicated via email before that we needed parking, and we specifically chose this place due to its "cooperation parking". They emailed us the information, stating that the parking was 24 hour and then would leave the card for us for Saturday night. Card was indeed left and we found the lot (~5 min drive away, so not close). Turns out the parking is closed Sat midnight until Monday morning, so we could not access our car on Sunday and our plans were ruined. They did have the hours in another part of a long email, but it was contradicted by the 24 hour statement and also "leaving the card for us for Saturday night". I assumed this meant it wasn't staffed Sunday but you could still use the card. Obviously this could have been avoided by meeting us to check in. 3. Black mold in our shower (see pic 1). I told them and they said they didn't have any other rooms, offered no remidiation. 4. Our jetted tub leaked on the floor (see pic 2). We told them and came to look at it and said it needed to be fixed and we shouldn't use it, then the next day pretended it was fine. We couldn't use it and had no discount/recourse.Additionally, it was not a hot tub as advertised. It was empty when we got it and even filling with the hottest water it took so long to fill it was cold by the time it was halfway filled. Also the room does not have a window or true patio-- it is surrounded by walls on all sides only with a small area without a ceiling. 5. "Breakfast" was cold eggs and pastries served in cardboard boxes in our rooms (see pic 3), where we did not have a table to seat two, so had to eat on the bed. 6. Checkout was 11 am. I was lugging bags down the stairs to the street and returned to make a second trip to find I was automatically locked out of my room at 10:45 am-- there explanation was it is an automatic setting in the system, even though they agreed that checkout is 11 am. We stayed in 4 other hotels in Greece and were generally happy with them. We received much better service and breakfast everywhere else. While this place looks pretty (and did basically look like the photos except for the mold), it was definitely not worth the other issues. All of these issues were raised with management multiple times during our stay, to which they generally shrugged.

Ideal place for any trip to Chania. -Perfect central location -Very friendly and helpful staff -Very clean and comfortable Is definitely a place to consider if you plan a trip to Crete. Suitable both for a sightseeing trip but also if you plan a leisure holiday at the beach.