樹林飯店(The Grove)

가봤던 호텔중에 최고에요! 스파 때문에 끌려서 갔다가, 그 외에 액티비티에 반해서 나왔습니다. 테니스랑 골프 포함해서 야외 수영 짱이에요

Myself and husband have just returned from a wonderful one nights stay at The Grove. Firstly huge thanks to Alex Bowman, Monika and Mia for arranging our great stay for my birthday, and post celebration after tying the knot late last year after 33 yrs. There’s a very grand approach to the hotel complex through the prestigious golf course, and on arrival we received a warm welcome at reception, and congrats from Ioan ( apologies for spelling) who checked us in and explained where everything was. Beautiful hotel with tasteful decor. Our room was also fabulously furnished with views over the splendid gardens . After unpacking, we steamed and bubbled our cares away at the steam room and jacuzzi in the stylish Sequoia Spa located in the hotel grounds. Feeling chilled we returned to our room to prepare for an exciting dinner in The Glasshouse. (I’ve reviewed that experience on The Glasshouse page) There was a little treat of yummy happy birthday chocolates and card in our room, thoughtfully left for me which was a lovely gesture. After an excellent dinner, we returned to our room to snuggle down, only to find the turn down fairy had been, and tided and refreshed our room ready for our return. After enjoying a really restful nights sleep, we awoke to the joys of knowing we had breakfast to look forward to in The Glasshouse again. After another delicious meal, we sadly had to prepare for return home. We again had a warm goodbye at checkout from Kiri and Nishat. We live nearly three hours away, but my goodness it was worth the journey to visit this place. We felt so relaxed, and chilled after our stay. Thanks so much to all of the very hard working team at The Grove, who make sure their guests have a really quality stay. Until the next time. Take care all. Karen and Steve x Jan 2024

We stayed here in Jan for 1 night as a birthday surprise. All staff were extremally helpful and friendly. We were given an upgraded room overlooking the gardens and provided with chocolates in the room. The room itself was huge, the bed was comfortable (so much so that i checked where the pillows were from so i could order some!) The grounds are immaculate and would look amazing in the spring/summer when the leaves are on the trees and the outside pool is open. Inside there are fresh flowers everywhere including the toilets and corridors. We ate at the Glasshouse buffet and experienced some of the tastiest versions of basic foods eg the roast potatoes and green veg were something else. The beef wellington was to die for. i just wish i could've kept eating! Breakfast the next day was the same experience. Plenty to choose from and the Eggs Royal and Pastel de Nata's (Portuguese pastries) were so good. The spa facilities were great, the changing rooms had everything you needed, the pool area was clean. My partner said the pool was cold but i didnt agree. The jacuzzi and steam rooms were good sizes. Initially there were no beds only chairs but soon one became available. We did the 4 mile walk around the grounds which took us off site and along the river before rejoining around the golf course. The service could've been a bit quicker in the bar area as it wasn't that busy but other than that we cant fault the stay. I only wish we could visit more often. A truly memorable experience

So pleased I booked an afternoon tea at the Kew Gardens pop up in the potting shed for my friend’s 50th birthday. We had such a lovely time. All the staff were fabulous and we felt very looked after and the sandwiches and cakes were all very delicious. I would definitely recommend friends and family to have an afternoon tea there. Thank you again

I booked a stay to celebrate my husbands birthday. The grounds and the hotel are impeccable, however upon check out I had forgotten my jewellery box in the room and for my surprise, these were never reported to lost and found by the housekeeping staff. You wouldn’t expect to get robbed by a 5 star hotel and even though I was the one who forgot the jewellery behind, you’d expect that staff who works in hospitality in such well renowned hotel, would have it reported and not just put it in their pocket. I’ve spoken to numerous members of staff, and although they said they did everything within their power to investigate, I never even received an apology on behalf of the hotel. It’s obvious that whoever stole it, would never come forward and admit as they’d face potential police charges and losing their job. The hotel should do more to guarantee that all staff working there is honest and guests can feel safe leaving their belongings in the room. The jewellery I lost was expensive and had sentimental meaning for me and the hotel did nothing to try and compensate me which I think was really cheap and disrespectful. Although the rest of our stay was great, this experience left me feel betrayed. Would I recommend it - sure! Just make sure you keep all your belongings in a safe and do not leave anything behind as you’d never see it again! P.S. the lady at breakfast was kind of rude too saying I haven’t filled my plate enough and I should go for more as it’s a free buffet! It was said in a sarcastic way and I think she should have kept her opinion to herself!

We went for the afternoon tea there. I did not realise but they charged me twice for it. I was charged £260 instead of £130. Stupidly I believed that I will receive a refund as advised by the Grove personnel working at the afternoon tea ‘cloud 9’. I’ve emailed multiple times, tried calling but received no response and no refund. In addition the afternoon tea was mediocre and the whole experience is just not great after being charged extra £130..