翡翠飯店(Hotel Emerald)

This hotel is situated in the middle of the city with a market place, atm and bank under it. This is not a fancy hotel in appearance, but, their promptness, courtesy, food quality, service, basic facilities can easily surpass the same of ***y 3 star hotels. Only drawback of this hotel: Has around 45 steps in one wing and around 30 steps in main wing. They do not have lift. Service: We requested for breakfast to be packed for atleast children and the amount and variety of breakfast they packed was sufficient for us two adults and two children. I requested for check out at 3am in the morning, the ***ager gave his personal number, in case, people in reception does not pick up call. He made sure that the luggages I did not have to carry. They provided electric kettle, complimentary tea bag, coffee powder, milk powder. Food: It is a vegetarian hotel and the food was tasty enough for me not to miss non-veg food. Rooms: We stayed in the family room in the new wing. It had two big comfy beds. The room air conditioner control worked properly, which is actually very rare in the hotel industry. Satisfaction: Would not have to think twice before booking this hotel again if I have to ever visit Chandigarh again. Loved their service.

We DID NOT get the room we paid for, the so called royal room with city view. What we got was a smelly, worn down room with stained headboard, dusty pull out bed for the additional bed requested with smelly blankets, smelly towels, broken tap, dirty walls, and no room service. When requested for a room change they said it'll be arranged the next day but it never happened. Complete nightmare and worst experience ever in Chandigarh. The hotel had no lift and my senior parents had to walk up the stairs. So called restaurant is at another side we had to walk down and walk up on the other side. The photos are just gimmick the rooms are disastrous. The floor was so dirty my feet was black. I wish Agoda would take action on the hotel for lying to customers. I want a full refund if possible. Horrible experience ever!

Good experience we stayed in panchkula Chandigarh Staff is good and friendly and hospitality good A little over priced hotel I think Food is good We find one of the restraunt staff Mr Tanmoy Ganguly very helpful and polite, Over all experience very good

We only stayed one night, but we would never want to stay here again. Our room was not clean, the light switches, bedside table tops, the couch, the outside of the fridge were filthy and grubby ... I didn't dare look closer. When we opened the wardrobe, we encountered 2 bugs merrily walking ***** the top of the door. In the shower, I used a tissue to clean a ledge I wanted to place my soap on. The tissue was black after one wipe. In the bed we found a hair and a dead little insect. We just did not feel comfortable at all. The large windows overlook a huge carpark, so we had to keep the curtains drawn all the time. At night incredibly loud fast-paced beats kept us awake till 3 o'clock in the morning. Apart from that we heard the telephone ringing at reception all the time, doors slamming, loud conversations, clanging and banging from inside the hotel, as well as engines running, cars coming and leaving, doors being slammed shut and loud conversations from the car park. We were completely knackered this morning. On the plus side: all staff were very friendly.

We booked a non smoking room with a window including towels, hair-dryer and free wi-fi. We got a windowless room that smelt of cigarette smoke. There was an ashtray so someone had clearly smoked in the room. We had to ask for towels and a hair-dryer. Wifi was having "technical issues". Their answer to the smell was to spray the room with air freshener. We asked for a better room and got one with a window but still smelt of cigarettes. Again the answer was to spray the room with air freshener. We had one towel but had to ask for a second. There is a night club downstairs which kept us awake the last night of our stay.

The food service was so bad staff was not attending the guests properly

I had booked one room for one night but was shocked to see the room without window or balcony. I requested for another room but they refused even there were some empty rooms. Another problem - Receiption staff was not there for 2 or 3 hours whenever i needed some services. Staff was helpful but unprofessional n not wearing uniform. Also they were not well educated. Hotel was so small n above shopping complex n we needed to walk upstairs as there was no lift. Pilllow covers n blankets were untidy n dirty n not washed after use. Chair covers were dirty. They didnt provide buffet breakfast but sent limited pure veg food to our room. Tv was not working properly. Not worth to stay.

This hotel was filthy & substandard leaking taps , mouldy showers and the room I stayed in was riddled with tiny Ger*** cockroaches , I’d never stay here again or recommend anyone to stay here . I think the other reviews for this hotel must be fake . This hotel was a disgrace

The hotel is good. There are nice and well organized room. Cordial staff and good food. The only thing to note is that there is no lift and you have to take stairs to reach it. Sukhna Lake and Art museum are nearby so you can enjoy it. We stayed here to shorten our travel from ***ali to Delhi