艾羅哈姆飯店 - 艾伊穆迪

Beautiful place and stay , lovely hospitality .. staff is very accommodative . Initially I was a bit worried to book this place but the experience was the other way. Breakfast and food is mouthwatering and fresh , view from all cabins are stunning .. Only a bit away from city centre but when you have the best view it doesn’t matter ..

We had booked aaroham by aamod considering the reputation it carries to celebrate our new year 2022 Eve over there The package consisted of few games to entertain the guests which never took place The kids were given a chart to prepare at the very last minute and when asked what will now happen with the chart (as in would there be any games or so) we were told that yes please wait there will be few activities,which never took place It was just a plain DJ which could have happened anywhere In top of that the staff started celebrating the function topping the drinks which seemed a little weird Seeing this almost all of the families left the venue as it was becoming uncomfortable There was no supervision No management Promises weren't met The electric blanket placed in the room didn't work When complained the staff ,who probably were locally employed youth and who weren't even properly trained, wasn't even ready to accept the non working of the electric blanket We tried to convince them that it isn't actually working And after much convincing the staff agreed to visit the room and have a look at the blanket Surprisingly the visit never took place We were so disappointed and just slept without the electric blanket in cold conditions Next day we called up Ms Swati,who made our bookings and explained to her our plight not for any discount but just for a feed back and expected a courtesy call from her end that the hotel management is apologetic for ruining our experience But just as the hotel staff ,Ms Swati also turned out to be non dependable and we till date haven't received any courtesy call from any manager or anyone in the management So this is the short description of our stay I've even mailed the complain at the aamod resorts portal and as expected haven't received any response till now Which has forced me to express my views here publicly With regards An unhappy guest (not a customer)