百樂世紀城飯店布里奇沃特

Beautiful hotel with amazing view.

From start to finish, our stay at Century City Hotel Bridgewater was a real let-down. A few days before arrival, we received an email asking what time we’d be checking in. We replied 2 pm, only to be told in return that check-in was only allowed from 3 pm. I’m not sure what the point was of asking then – it felt completely pointless. We arrived around 11 am and let reception know we’d be going to Canal Walk for a few hours and asked if they could possibly have our room ready a bit earlier. The receptionist said they’d “see what they could do.” When we came back at 2 pm, they were busy checking in other guests, including SAA pilots, yet told us we still had to wait until 3 pm. When I asked again at 3 pm, we were made to wait another five minutes before finally being given our key. It felt unnecessary and inconsiderate. The room itself was clean but not comfortable for sleeping – bright lights from the air-conditioning panel and a constantly flashing fire alarm made the room feel more like an office than a hotel. Our package included shuttle service to and from the Countess Zingara show at Canal Walk. The driver dropped us off on time, but there was no shuttle to fetch us afterward. When I called the hotel, I was told the shuttle was at the airport and unavailable, which was shocking considering it was part of the package. We ended up taking an Uber back at our own cost. I also asked that a manager contact me to discuss these issues, but to date no one has bothered to follow up. Overall, the experience was frustrating, poorly managed, and far below the standard expected from a hotel in this area. The location is great, but the service and attitude of staff completely ruined what should have been an enjoyable stay. I definitely wouldn’t recommend this hotel and won’t be returning.

The brusque initial reception thankfully changed with appropriate check-in staff, to the inability to charge restaurant costs to the room, made this quite unpleasant

Bien

Had to make a very large group booking for accommodation for attendees of a conference. From the first contact with reservations, it was clear these are professional people. Anschen was very helpful to answer questions, make amendments when required and update the room lists etc. Check in was super easy. Luggage was stored safely during the morning and put in the rooms before we could check in. The rooms were all very neat, clean, smelling nice and luxurious. Staff were extremely helpful and friendly the whole time. Renato Lardelli is doing a great job to manage this team. Well done on making my stressful task so easy and satisfying. (It was the first time I had to make such a large group booking, and it is always stressful to ensure all the people are happy.) you all made it easy! Thank you for a great experience.

Good stay and good sleep. Enjoyed the dining at the Gusto restaurant. Well positioned for the conference centre. Thanks

I had a wonderful stay at Bridgewater in Century City. The host and staff were welcoming, the location is excellent, and the surroundings are beautiful. Dining at Augusto Restaurant was a highlight with great food and a lively atmosphere. Overall, it’s a lovely place to stay and offers great value for money.

overall amazing stay, restaurant steak was very tough for a medium, fries super crispy, maybe have an option for roasted baby potatoes. My colleagues had prawns and complained about how hard they were to peel and the meat stuck to the shell