訪訪客用戶The staff are all very nice and eager to help. The resort is very beautiful just like the pictures and like out of the movies. The restaurant was great too!
It was quiet there and peaceful. It was perfect for me. All the guests are polite and nice.
Only one thing puzzles me. I ordered the ride to the public ferry the last day when I check out. The receptionist clearly told the driver to lead me to the public ferry location. However, the driver led me to a private ferry store. I spotted the scheme by the price. And then, while the driver was there with me, I was told to give the money to another guy. He seemed to be nice and tried to help. Until later on, I realized his helps require money at the end. He asked me specific price for his help and his friend. It was an awful experience. The public ferry was literally just opposite to the private stall. And the driver specifically pointed me to the private stall. I suspect they know each other.
I felt like I was framed just because I didn’t know and asked for help.
Be careful for all the travelers to Indonesia. There are a lot of nice people here, but also be alerted for schemes.
JJisokooOverall the hotel is very nice and calm, with clean and spacious room. However I think the service could really be improved, it happened several time that asking information or food or any service to one of the staff they seem to not understand or lack knowledge for basic thing lime checkout time or else. Mainly I think the issue is because all the staff are dressed the same but they have different role so you cannot differentiate the receptionist from the waiter which makes complicated situations and miscommunication all the time. Also the breakfast was not so good, mainly because lacking basic ingredients like fruits. Overall I would still recommend it but just encourage owner to improve staff training
CChenBuyuI want to say positive experience first. The on site restaurant is delicious and some speciality food that no matter you just land in Lombok or about to leave should give it a try. The beef soup is superb. The staff is very friendly. There's a huge dining / common area at the second floor which a plus for anyone wants to spend a bit time outside of the room.
However, staff couldn't give me straight answers such as how to get to the airport nor if I can check out late. I think being named ”Airport” hotel, such request should be common. Further, there is no hot water and my room was windowless. This wasn't obvious in the booking and during my month long travel in Indonesia I typically assume such amenity exists by default. I think the hotel should make it obvious given the location is next to an International Airport. Finally, the AC is very loud in the room. The cleanliness seems a bit lacking in the toilet. My toilet door wasn't able to close properly.
I came to visit during Ramadan so breakfast wasn't available. I wish staff would have made it known in advance thus I'd prepare breakfast another way. (Perhaps a packaged breakfast for non-fasting guests would be a really gesture if kitchen has to be closed)