瓦希德哈西姆沃斯豪華飯店的評論

住宿方回覆: Dear Mr./Ms. Leo,Thank you very much for your outstanding review and for taking the time to share your experience with us. We are delighted to know that you enjoyed our convenient location and found it easy to access nearby shopping centers and dining options.It is truly rewarding to hear that our surroundings and accessibility added value to your stay, and we sincerely appreciate your recommendation.We look forward to welcoming you back and providing you with another excellent experience in the future.Warm regards,Central Reservation Agent

住宿方回覆: Dear Guest,Thank you for taking the time to provide such a detailed review of your stay. We sincerely apologize for the disappointing experience you encountered. The issues you highlighted — from the long check-in process, crowded lobby, and inadequate air-conditioning to room assignment concerns, outdated facilities, poor Wi-Fi, and unacceptable cleanliness — are far from the standards we strive to deliver.We fully understand how frustrating it must have been to wait past the check-in time, experience discomfort in the lobby, and be placed in a connecting room that did not provide a sense of security or privacy. The conditions of the refrigerator, air conditioning, remote control, corridor ventilation, and network connection are also unacceptable and have been reported to our engineering team for immediate action.Regarding the stained towels and pillows, we are deeply regretful. Cleanliness and hygiene are priorities for us, and we are addressing this issue urgently with our housekeeping department to ensure such oversights do not happen again.Your feedback is extremely valuable, and we appreciate you taking the time to share it. If you are willing, please contact us directly at [contact], so we can review your stay further and find the best way to make things right.Once again, we are truly sorry for the inconvenience caused and hope for the opportunity to provide you with a much better experience in the future.Kind regards,Haryono (Aryo)Hotel Manager

住宿方回覆: Dear Gee DS,Thank you for taking the time to share your feedback. We appreciate your kind words about our location and service.We sincerely apologize for the cleanliness issues and the inconvenience regarding the amenities during your stay. Please be assured that myself and the entire management team are personally looking into these matters to ensure they are fully addressed and improvements are made.We regret that your experience did not meet your expectations and hope you might consider giving us another chance in the future, so we can provide you with the quality stay you deserve.Kind regards, Kholid Wigogo Hotel Manager

住宿方回覆: 尊敬的 Melonp4n 女士，感謝您詳盡的評價以及選擇入住我們酒店。我們很高興您喜歡我們優越的地理位置和熱情周到的服務。對於您房間內遺留物品的疏忽，我們深表歉意——這並非我們一貫的服務標準，我們已就此問題與客房服務團隊進行了溝通。感謝您的理解，期待您的再次光臨！此致，飯店經理 Patar David H

住宿方回覆: Dear Zura Kadershah,Thank you for sharing your feedback. We are glad you found our location convenient. However, we sincerely apologize for the negative experience you had with our staff. We take your concerns seriously and will investigate the matter thoroughly to improve our service. We hope you might consider giving us another chance in the future.Best regards, Patar David H. Hotel Manager

住宿方回覆: 親愛的客人，感謝您提供詳細的回饋。對於您在入住行政按摩浴缸客房期間遇到的諸多不便，我們深表歉意。您對維護、設施和整體服務的回饋已轉發至相關部門，以便立即處理和改進。我們很高興為您提供了便利的地理位置，並真誠希望未來能為您提供更好的服務。此致，代表飯店經理Patar David H的中央預訂代理

住宿方回覆: Dear Mr/Ms. Nrainsfia, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the room condition, especially the cleanliness and maintenance issues. Your comments have been noted and forwarded to the relevant departments for immediate improvement. Please rest assured we are taking corrective actions to ensure this does not happen again. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Central Reservation Agent

住宿方回覆: 親愛的賓客，感謝您抽出寶貴時間分享您的回饋。我們非常感謝您對我們客戶服務的讚揚，也很高興我們的團隊在您入住期間給您留下了良好的印象。得知飯店位置未能完全滿足您的期望，以及設施（尤其是小毛巾的供應）不足，我們深感抱歉。您對行李寄存的建議我們也已記錄在案，我們理解靈活性的重要性，尤其是在航班延誤的情況下。我們將認真檢視這些意見，以改善我們的服務，提升賓客的便利性。我們期待未來有機會再次歡迎您的光臨，並為您提供更順暢愉悅的入住體驗。此致，飯店經理 Mada Kusumah

住宿方回覆: Dear Ms. Khairunnisa Mansor,Thank you very much for your outstanding review and kind words about our hotel. We are delighted to hear that you enjoyed our amenities, cleanliness, surroundings, and service.We look forward to welcoming you back for another great stay soon.Best regards, Central Reservation Agent

住宿方回覆: Hi Laowang1,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our spacious and bright room, felt comfortable with the bedding, and had a great night’s rest. We’re also happy that you loved our breakfast selection and taste.Your satisfaction means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back on your next stay!Warm regards,Haryono (Aryo)Hotel Manager

住宿方回覆: 尊敬的Jimmy Mat先生：感謝您給予我們如此高的評價。我們很高興得知您入住愉快，尤其欣賞我們優越的地理位置，毗鄰Tanah Abang、Plaza Indonesia、Grand Indonesia和Sarinah Mall等熱門景點。我們衷心感謝您的好評，並期待在不久的將來再次歡迎您的光臨。此致，中央預約部

住宿方回覆: 尊敬的Zahara Bee女士，感謝您的回饋。對於提前入住政策和空調問題造成您的不便，我們深表歉意。感謝您的耐心等待，我們將努力改善我們的服務和設施。我們期待有機會再次歡迎您的光臨，為您提供更優質的體驗。此致，中央預訂專員

住宿方回覆: 尊敬的Fariz77先生：感謝您抽出寶貴時間分享您的回饋。對於您在入住期間遇到的問題，特別是空調、電視、客房服務以及飯店入口附近難聞的氣味，我們深感抱歉。這絕非我們力求為賓客提供的服務或舒適度標準。對於這些問題造成您的不便和不適，我們深表歉意。我們非常重視您的意見，並已通知維修和客房服務團隊盡快解決這些問題。關於電梯問題，我們正在努力改進，以確保為賓客提供更方便的電梯使用和服務。您的回饋對我們至關重要，它有助於我們發現需要緊急改進的地方。我們將致力於逐步改進，以確保未來所有賓客都能擁有更愉悅的入住體驗。我們期待有機會再次歡迎您的光臨，並為您提供真正體現我們所追求的品質和關懷的住宿體驗。此致，Mada Kusumah 飯店經理