雅加達市中心瑞享飯店（2024 年 6 月開業）的評論

住宿方回覆: Dear Valued Guest,Thank you for your time to share your stay experience through this channel. We are delighted to know that it was a very good stay for you!As a newly open 5-stars hotels in Jakarta, our hotel facilities are indeed using the advance technology that can be found in our room and also the gym. Your positive feedback for the breakfast quality and the Chinese restaurant is certainly appreciated. We sincerely hope that you can enjoy all the various F&B outlets in our hotel.Once again, we thank you for your great feedback and we look forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Valued Guest,Thank you for your time to share your stay feedback with us, Sir. We are delighted to know that your overall stay experience was a good one.Your feedback for the breakfast variety and the noise from the air conditioner in the room have been escalated to related department for further improvement. We do apologize for the inconvenience that occur during your stay, Sir. Nonetheless, we are still hoping that you will continue to visit us again in the future despite of these few minor issue. Once again, we thanked you for your constructive feedback.Warm regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear henrryhcr,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Valued Guest,Thank you for your time to share your recent stay feedback with us. We are so delighted to hear that you had an excellent stay with us!Without being said, your feedback for our coffee table inside the room is well received, Sir. Nonetheless, we are confident that you will continue to visit us again in the future despite of this minor issue. Once again, we thanked you for your generous review and very looking forward to welcome you again soon!Warm regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Valued Guest,Thank you for your time to share your recent stay with us through this media. We regret to hear that your recent stay was not up to your expectation. In regards of your feedback, we would like to clarify several matters to you, Sir. The hotel was under the renovation since 2020 and finished on 2024. On June 1st 2024, we had our soft opening with few hotel facilities are not fully opened.In regards of the bad odor at the hotel, our Engineering team is following this matter closely to ensure the issue will be solved. While for the bathroom linen such as towels, our Housekeeping team always replace the dirty towels and linens with the new ones. May we know if you have reported this matter previously to our team ?Lastly, our location is actually located in a local culinary area in Jakarta. The hotel is also very close with many tourist destination places such as Cathedral church, Istiqlal mosque, Lapangan Banteng and National Monument (Monas). Should you feel much convenient staying near shopping centers and offices, we would suggest you to visit our sister properties such as Pullman Thamrin Jakarta. Once again, we thanked you for your review, Sir.Best regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Zqygermany,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Valued Guest,First of all, thank you for sharing your stay experience with us. We are very delighted to know that it was a good stay experience for you, Sir.Without being said, we do apologize for the inconvenience that you experienced during the breakfast time. We sincerely hope that this minor issue will not stop you to continue visiting us again in the future.Once again, thank you for your positive feedback and we look forward to welcome you back soon!Warm regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Ms. Vivina,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Mam.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)

住宿方回覆: Dear Ms. Kateadoreu,Thank you for your time to share your stay experience with us. We do apologize for the several issue that you had during your stay with us.Your feedback for the hot water consistency has been escalated to the Engineering department for further action and improvement. Takeaways food can be delivered to our lobby as long as the delivery was made to our Concierge team. Due to safety reason, any sharp object cannot be loaned to our guests. Our team will wait for the scissors until it has finished being used by our guest. Once again, we thank you for your constructive feedback and we look forward to welcome you again in the future, Mam.Warm regards,Rhenny Hariaty(Front Office Manager)