I really enjoyed my stay with them . The staff are very nice especially Mr Hariom , this young guy is willing to answer all your questions. Well done .
The reasons I gave the 4 stars :
1. Cleanliness is very subjective.
2. Locations, easy walk to Pahangaj or Train stations but you have to be very careful with the traffic so with kids you have to be very careful.
3. Amenities again is very subjective but hey , this is a simple hotel so 4 is what they deserved . They have big and clean proper lobby area 😊
Location is good. It's in middle of karol bagh market. Food is also good. Service is average. But the issue is with room service. Interior of the room is average. Wallpapers are toned, some of the switch boards are broken, sockets plugs are missing, boilers are not working and even sometimes landline phone doesn't work.
The ac will be turned off by the hotel and you have to often ask them to switch it on. There was no continuous water supply throughout the day. We have to notify them about the shortage of water. And there is no hot water supply. Wi-fi is very weak wasn't working at all. The food is quite good and available even late at night.
SSarah and EricWe had a great stay at the Zostel. From the moment of arrival, staff were kind and welcoming. Rooms are very clean and comfortable. Ours was quite spacious. It’s in a great location near the New Delhi railway station, which is easily accessible to the airport and most attractions by metro.
Heads up: all power goes out in the room when you leave for the day, including the fridge in your room! We didn’t know and lost some food. 😕 Charge everything overnight and just plan to eat out.
Overall a good stay. We would return.
BBruna cristina da silva我們半夜到的,工作人員非常熱情。他們給了我們家庭套房,但我們訂的是豪華套房。他們告訴我們明天下午會給我們換。我們衝完澡到房間躺下,看到一些蟲子在牀邊和地上跑來跑去,這些蟲子來自於腐爛的食物和壞肉。因此我們要求他們更改房間,他們再次把我們放在家庭套房,這次wifi太差了,範圍只有1個酒吧顯示。我們再次要求他們給豪華房間,他們給我們換了房間。吃的不錯,位置也不錯,不過不會再來這了
訪訪客用戶I tried to book our company guest house but couldn't find vacant, that's why in the last moment had to book this hotel as it has been on our company panel (bel. Stay has been good, but rooms are too congested.
訪訪客用戶1. Size of room was okay with few accessories provided. 2. Staffs were co-operative but hospitality was -2) as per standard. Not well trained staffs. 3. Provided a water jug after 2nights, which was to be given on arrival : after 4-5 request, previous requests were either ignored or denied by different staff. 4. Provided ro water (y)
5. No proper communication facility/no phone line, electricity, internet (everything under maintenance one after another: had a lot of issue because of this. 6. Old torn bedsheets and dirty dusty bed, wall, mirror, toilet, cupboard and table(not cleaned properly for years had food scraps)
7. Lot of cockroaches
8. No hair dryer