宜必思尚品茂物巴查查蘭飯店的評論

住宿方回覆: Dear valued guest,Thank you for sharing your review following your recent stay at ibis Styles Bogor Pajajaran. We’re delighted to know that you appreciated our convenient location right across from the Botanical Garden, as well as the nearby shopping areas and available parking. It’s also great to hear that you found the room clean, well-equipped, and enjoyed the variety of our breakfast offerings.We’re glad our facilities and services provided comfort during your stay, especially during the rainy weather. Regarding your comment on the food pricing, we understand your perspective and will review it carefully with our culinary team to ensure we continue to offer value that matches both quality and convenience.Your feedback is truly appreciated, and we hope to have the opportunity to welcome you back again on your next visit to Bogor for another pleasant and memorable stay.Warmest regards,Joanne F. WullurGeneral Manager

住宿方回覆: Dear valued guest,Thank you for taking time to rate & post pictures of ibis Styles Bogor Pajajaran on Trip.com. I am pleased to learn that we were able to create a genuine hospitality on your recent stay with us.Every guest is special and important for us and the reason we strive deliver best service to our guest.Once again thank you and hope we have another chance to welcome you back and be at your service once more.Kind regards,Joanne F. WullurGeneral Manager

住宿方回覆: Dear valued guest,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our strategic location and that the room met your expectations for an Ibis Styles stay. It’s always a pleasure to know that our guests find comfort in our facilities and enjoy the convenience of being close to Bogor’s main attractions.We understand your note regarding amenities. In line with our commitment to sustainability, certain amenities are provided upon request, and our team is always happy to assist should you need anything additional during your stay. Your comments are valuable and will help us evaluate how we can enhance our guest experience.We truly appreciate your visit and hope to have the opportunity to welcome you again in the future. Please do not hesitate to contact us ahead of your next stay so we can make it even more comfortable and enjoyable for you.Warm regards,Joanne F. WullurGeneral Manager

住宿方回覆: Tamu yang terhormat,Terima kasih telah berbagi pengalaman menyenangkan selama menginap di ibis Styles Bogor Pajajaran. Kami sangat senang mengetahui bahwa Anda merasa puas dengan pelayanan yang diberikan oleh tim kami, serta merasakan keramahan dari seluruh staf selama masa tinggal Anda. Ulasan seperti ini sungguh menjadi penyemangat bagi kami untuk terus memberikan layanan terbaik.Kami juga senang mendengar bahwa lokasi hotel yang strategis memberikan kemudahan bagi Anda untuk menjangkau berbagai destinasi wisata maupun pusat kuliner di Bogor. Letak kami yang berada tepat di depan Kebun Raya Bogor memang menjadi salah satu nilai lebih yang kami banggakan untuk memberikan kenyamanan bagi para tamu.Semoga kunjungan Anda berikutnya akan semakin berkesan, karena kami terus berupaya melakukan perbaikan dan inovasi untuk memberikan pengalaman menginap yang lebih baik. Sampai jumpa kembali di kesempatan berikutnya bersama keluarga atau rekan tercinta.Salam hangat,Joanne F. WullurGeneral Manager

住宿方回覆: Dear valued guest,Thank you for sharing such a wonderful and detailed review of your stay at Ibis Styles Bogor Pajajaran. We are delighted to hear that you enjoyed our convenient location, the refreshing walks in Bogor Botanical Gardens, and the breathtaking views from your room on the 11th floor. It is always a pleasure to provide our guests with a comfortable and memorable experience, and we are glad that our facilities, including the strong hot water and well-lit rooms, met your expectations.We are also pleased that you found our breakfast selection satisfying and that our staff across different departments provided attentive and responsive service. Guest satisfaction is our top priority, and it is rewarding to know that we were able to make your family’s visit a pleasant and memorable one.It is truly special to hear that this trip allowed you to reconnect with Bogor after so many years. We sincerely appreciate your kind words and hope to welcome you and your family again in the near future for another wonderful experience.Best regards,Joanne F. WullurGeneral Manager

住宿方回覆: Dear valued guest,Thank you for choosing Ibis Styles Bogor Pajajaran for your stay and for sharing such a wonderful review. We are delighted to hear that your first experience with us was satisfying and that you enjoyed our prime location near the Bogor Botanical Gardens, as well as the nearby cafes and malls. It is great to know that our friendly team and comfortable rooms contributed to your pleasant stay, and we are pleased that we could accommodate your request for a mountain-view room on a quiet floor.We are also happy to hear that you appreciated the variety and taste of our restaurant’s offerings. Our culinary team strives to provide a delightful dining experience for all our guests. Additionally, it is wonderful that you enjoyed the complimentary bicycle rental for exploring the surrounding area, as we aim to offer thoughtful amenities that enhance your stay.We understand that parking space can be limited, and we truly appreciate your understanding regarding this. Our valet service is designed to make the experience more convenient, and we are glad you found it helpful. Thank you once again for recognizing our team across all departments. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Joanne F. WullurGeneral Manager

住宿方回覆: Dear valued guest,Thank you for sharing your feedback following your recent stay at Ibis Styles Bogor Pajajaran. We’re truly pleased to hear that you found the bed comfortable, the shower great, and the overall service pleasant. Your recommendation means a lot to us.We also take note of your input regarding the absence of buffet options and smart TV. Your comments help guide our future improvements as we continue enhancing guest experience.Once again thank you for your positive review, it is our hope to have another opportunity to welcome you back again soon for an even more enjoyable stay.Warm regards,Joanne F. WullurGeneral Manager

住宿方回覆: Dear valued guest,Thank you for sharing your feedback with us. We sincerely regret that we were unable to accommodate your request for a smoking room during your stay. We understand how important it is for guests to receive their preferred room type, and we apologize for any inconvenience caused by the unavailability of this option. Your experience does not reflect the level of service we aim to provide, and we regret any disappointment this may have caused.We also apologize for any miscommunication regarding your reservation inquiry. We always strive to respond promptly and accommodate all guest requests to the best of our ability. We will certainly review our processes to ensure better responsiveness in the future, so situations like this do not happen again.While we regret that your stay did not meet your expectations, we appreciate your feedback as it helps us improve. Should you reconsider staying with us in the future, we would be happy to assist in making your experience more comfortable. Please do not hesitate to reach out directly if there is anything we can do to address your concerns.Best regards,Joanne F. WullurGeneral Manager

住宿方回覆: Tamu yang Terhormat,Terima kasih telah berbagi pengalaman menginap Anda bersama ibis Styles Bogor Pajajaran melalui Trip.com. Kami sangat senang mengetahui bahwa Anda nyaman selama menginap bersama kami.Kepuasan tamu merupakan prioritas utama kami, dan kami sangat menghargai apresiasi yang Anda berikan. Kami pastikan ulasan yang Anda berikan akan kami bagikan kepada seluruh tim untuk senantiasa memberikan pelayanan terbaik dari hari.Sekali lagi terima kasih untuk ulasan yang Anda berikan. Seluruh tim ibis Styles Bogor Pajajaran menantikan kesempatan lain untuk melayani Anda kembali pada kunjungan Anda berikutnya.Salam hangat,Joanne F. WullurGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for choosing ibis Styles Bogor Pajajaran and for taking the time to share your feedback with us. We are pleased to know that you found our guest room to be comfortable. However, we regret to hear that your experience was not completely satisfactory, particularly regarding the lack of slippers in your room.Please allow us to clarify that, in line with our sustainability and environmental commitment, some in-room amenities such as slippers are provided upon request. This helps us reduce unnecessary waste while still ensuring guest comfort. Our team would have been more than happy to deliver slippers to your room promptly had we been informed during your stay.We sincerely appreciate your valuable comments and will share them with our team as part of our continuous improvement efforts. We hope to have the pleasure of welcoming you back in the near future and provide you with an even better experience on your next visit to Bogor.Warmest regards,Joanne F. WullurGeneral Manager

住宿方回覆: 尊敬的客人，感謝您與我們分享您的體驗。我們很高興得知您在宜必思尚品茂物帕亞加蘭酒店 3 天住宿愉快，我們便利的位置、寬敞乾淨的客房以及友好的工作人員為您帶來了積極的體驗。我們的目標始終是確保我們的客人感到舒適並得到良好的照顧。一個輕鬆的休憩之所。您對我們團隊的好評對我們來說意義重大，我們一定會與他們分享您的回饋。再次感謝您選擇入住我們飯店。

住宿方回覆: Dear valued guest,Thank you so much for your wonderful feedback. I am thrilled to hear that you had such an enjoyable experience during your stay with us.Your kind words about our hotel mean a lot to us. I am delighted that you found everything to be excellent and that you had a pleasant and comfortable stay. For sure, I will share your review to all of our team as additional booster to strive deliver our genuine service.Once again thank you for your kind review, the entire ibis Styles Bogor Pajajaran team and I look forward to welcoming you back soon for another exceptional experience on your next visit to Bogor.Best regards,Vivi AnggrianiGeneral Manager

住宿方回覆: Dear valued guest,Thank you for taking the time to share your feedback. I am delighted to hear that you found our hotel location strategic and convenient for exploring the city center, Bogor Botanical Gardens, and various tourist destinations in Bogor.Every guest is special for us and the reason we strive to create memorable stay for our guest. Definitely, your review will be shared to our team as additional booster to strive deliver our genuine service.Once again thank you for your kind review, the entire ibis Styles Bogor Pajajaran team and I look forward to welcoming you and your family back on your next visit to Bogor.Best regards,Vivi AnggrianiGeneral Manager

住宿方回覆: Dear valued guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret that certain aspects of your experience did not meet expectations, particularly the unpleasant smell in the room and the condition of the bed cover and towels. Please accept our sincerest apologies for these shortcomings, as they do not reflect the high standards we strive to maintain.We appreciate your acknowledgment of the breakfast and bed comfort meeting satisfactory levels. However, we understand that in-room amenities should have been provided for two persons as per your booking. This oversight is unfortunate, and we will ensure our housekeeping and front desk teams are reminded to double-check these details to avoid such issues in the future.Your feedback is invaluable in helping us improve our services and facilities. Rest assured, we will address the concerns you’ve raised to enhance our guests' experience moving forward. We hope you might consider giving us another opportunity to serve you better in the future.Warm regards,Andi AmryOperations Manager