凱藝飯店(Quality Inn)

Nunca hice checking porque me enfermé resfríe y el clima me hizo cambiar mi itinerario, escribí a la manager Swaty para solicitar una reconsideracion y cambiar la reserva para otro día u obtener un refund, pero me cobraron la Reserva en su totalidad negándose ni a devolverme mi dinero a la tarjeta o cambiar el día

Not impressed with service, bathroom sink and toilet not working properly, breakfast was not great

So I went on ******* for my trip and booked a hotel here, I called to confirm and they never had my reservation so I call ******* and they get told the same thing. I get relocated to a new hotel with no extra charge supposedly but then I wake up the next day with 2 charges of $85.34 for this hotel that I didn’t even stay at and that states I was not in their system. When I called ******* to get my money they call the property and they are unable to do anything so I had to call my bank and I am yet to receive a refund for money on a place I did not even stay at!

I accidentally got the dates wrong for my reservation and when i called them to change it they were unwilling to help and refused to give me a refund despite me not staying there. I then called back the next day to speak to the manager who they assured me would be there and would be able to fix my issue and she again wasn’t there. They assured me that she would be calling me Monday and here we are still no call and no resolution to my my refund.

The guy at check-in "announced" my room number loudly with several guests (men) standing just behind me in the lobby. Not good ! The coffeemaker did not work in the room. The bedding appeared clean, minus the comfort, but the room in general felt old. It is VERY loud at that location as it is next to the highway and railroad tracks. That was my undersight.

The bed was AWESOME but there was a company of workers staying there and they took up a large portion of the small parking lot parking their trailers in it!

The check-in people (owners I think) were abrupt, almost rude. The room looked clean at first glance but there was a brown smear on the bathroom door that looked like poop, a white crusty smear on the bead skirt that I don’t want to speculate about and random dirty spot/ smears on the walls. The biggest issue was that 9:08 am (well before checkout) the same person who checked us in opened the door to our room. He didn’t knock or announce himself and if he had been 90 seconds sooner I would have been undressed. (My niece had gone to get coffee so the extra lock wasn’t locked) He said he was “just checking if we were still there, for housekeeping “ . I would not recommend this place to anyone, especially women

The young Man on Friday was rely niece and helpful. on Sunday the 2 gentlemen in the morning were very creepy they stared at people. their interaction with people was abrupt and unfriendly.

The place is showing signs of being run down. I have stayed at this property multiple times in the past. Granted it has been a year since my last stay. It has gotten run down. It seems like they are doing the bare minimum in repairs. The toilet was 3 different shade of white and wobbled. Only 2 towels in a room that sleeps 4. The side door mechanism fell apart while using. The air conditioning barely worked. Thank goodness a cold front blew in and really didn’t need much ac. For 4 dollars more I could have stayed at a Hilton. I was familiar with and had good experiences in the past here. I will not be staying again.