錫達城蔚景溫德姆飯店

Friendly staff, clean room, exceptional value. Highly recommend for the price.

Booked Sunday-Sunday. Tuesday I thought I might have to cut my trip short for family reasons. I immediately checked with ******* who I booked the room through and they called the desk. They were told I would be able to check out early whenever and receive a refund for the unused nights. When I knew I would be leaving Friday I called Wednesday night to let them know (Through *******) no manager was on duty to approve the refund so I called back Thursday first thing. They were no longer willing to refund the remainder of my trip for checking out early. Which I still did. The staff was also incredibly rude about it when I went to the desk directly. It seemed no one had any idea what was going on. ******* was great throughout this process but the staff at the hotel is made up of children (age wise) who have no idea what they are doing. The room was also fairly dirty with some hair in the bathtub but mostly the wall and doors were absolutely disgusting like they had never been cleaned. I made sure to let them know the first night I was there requesting housekeeping take care of it the next day. It looked like they tried but they were so stained most of it wouldn't come off. Mostly I am must salty about being lied to that I would receive a refund if I checked out early but don't let the photos fool you. There are definitely nicer and probably cheaper options nearby. Even the windows to the pool area looked like they hasn't been cleaned in months. The Breakfast was also very subpar.