This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.
飯店致力於將獨特又充滿新意的設計、創新的服務理念和當代的科技設備,以平價的方式提供給需要不受打擾、又追求品位的時尚旅行者。飯店坐落於宿霧的商業區,可以方便的步行到附近的商業場所,也可以方便的到達宿霧的其他熱門景點。Quest Hotel and Conference Center Cebu(宿霧探索飯店)擁有10個會議室以及多功能廳,可以舉行各種會議、宴會等活動滿足不同的需求,無論是個人需求還是商務活動,都可以找到您所需要的場地。讓您充分享受現代生活的舒適便利。Quest Hotel and Conference Center Cebu(宿霧探索飯店)的商務中心配有全套的設備,並提供無線網絡供使用。可以滿足基本的商務需求,如打印、傳真等功能。飯店還設有禮賓部,提供顧客各種幫助。飯店還設有多個餐廳,以及客房送餐服務,讓您在繁忙的工作旅行之餘,不忘好好的犒賞自己。
著名的景點Rainforest Park Cebu、Cebu Tour and Trip和Carmelite Monastery Cebu City均可步行很短距離到達。所有極具特色的客房都配備有房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機,讓您感受到賓至如歸的享受。飯店提供的休閒設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。24小時開放的櫃檯服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
I was looking for a hotel near the airport and near the grocery and restaurants during a recent trip to Cebu. My usual stay had a big price increase and since it was far from the airport, I tried looking for a new hotel. I used to stay at other hotels near Felicity and thought that the prices were a bit steep for hotels without pools. I chanced on them while browsing Google Maps and gave them a call. It's good that they had a vacancy and so I made my way from the client site to the hotel. I was pleasantly surprised with the bright lobby. The single room, though, had a weird layout with the sink just behind the door but not inside the bathroom. Still it was value for money because it had hot and cold water, a cool air conditioner, a refrigerator, a flat screen TV and clean sheets. Since it was just beside the highway, I expected to hear scooters darting across. Well, most of the noise came from fellow guests walking through the corridors after making bar crawls, I guess. Aside from that, the hotel is great value for money. I'm looking forward to staying with them in future trips.
We had the pleasure to eat at Belmont Cafe. It was an exceptional experience and the service was second to none. From the greeting upon entry to the quality of food and the attentiveness we received, the entire time was incredible. We had the four cheese pizza, fresh lumpia, Laing and other items. The food was beyond delicious and can’t wait to taste more dishes in the future. We want to give special recognition for Chef Ri, she checked on us to make sure we enjoyed the food, a rare thing and much appreciated. Special recognition as well to our server Michael, he went above and beyond to make our visit memorable and was one of the most attentive I have seen, he provided the highest quality of service and others in the future will have a hard time matching his skills. Thank you for all you did to make our dinner one we will not forget.
HHYOJUNG리조트는 총 3개로 이루어져 있고 솔레아 막탄에서 머물렀습니다 뷰는 숨이 막힐정도로 좋았고 객실 크기도 커서 휴양을 하기에 아주 적합했습니다! 수영장이 너무 많아서 다 이용해보지는
못했지만 체크인할때 주는 워터파크 이용권으로 낮에 신나게 널고 밤에는 솔레아 씨뷰 앞의 수영장에서 인생샷을 건졌어요
조식은 생각보다 괜찮지만 디너는 가격적으로나 음식의 맛으오나 실망이였습니다. 객실내 개미가 많은걸 빼면 청결도 좋았어용