凱悅梅尼達飯店

Cleanliness

I stated at Hyatt Regency for four nights recently. It is a fabulous hotel- and although not centrally located- its approx 20 minute walk to the center; it is easy to access with uber and bus transportation. The Regency staff will greet you with a smile; they remember you and accommodate guests at every opportunity. I received an upgrade without asking. The rooms are spacious with wide views to see sparkling meridian lights the higher u are. The breakfast buffet is scrumptious with a blend of Yucatan and traditional foods. Yummy! The location is close to many restaurants, and a wide selection of international tastes. I look forward to a return!

Rooms look tired and dull. AC in club room was incredibly noisy. I had to turn it off to video call. Service in the club room was lacking. Service in Italian restaurant extremely slow. Service in rest of the hotel was amazing, especially breakfast restaurant.

This hotel was a great location near the main pedestrian street...but some distance 915-20 minutes to center by foot. It's a lovely, clean modern hotel, with a rooftop pool and bar. They could use a bit more shade around the pool area, though. Would be good to add some umbrellas there. Merida is really hot!! it was 101 degrees F every day we were there.