伊麗莎白·格蕾絲之家(Elizabeth Grace House)

有史以來最糟糕的經歷。有一個洗手液在肥皂出來之前就有油膩的分泌物。一台不工作的電視。淋浴壞了，水濺得到處都是，大量的水幾乎到了腳踝。房間很冷。上面說有充足的免費停車位，但不幸的是事實並非如此。停車場位於街邊，您必須每兩個小時下來更改停車盤上的時間。花了一段時間才得到如何進入房子的說明，因為電話無人接聽，也沒有人照顧客人。可能其他房間比較好，但我們的房間簡直就是一場惡夢。我們最後沒有在那裡睡覺，只好在朋友家洗澡

The location is good but the staff is difficult to reach. The heater doesn't work well

辦理入住手續很好，我很早就拿到了鑰匙密碼，但是到達後房間很冷。聯繫業主後，第二天他們安排了水管工，雖然暖氣已經處理好了，但房間裡仍然很冷。雙人床上如果有特大號的被子就好了。房間很基本，咖啡等也很少。

經過艱難的開始嘗試找出如何啟動鍵盤進入大樓後，我們最終不得不打電話給業主。 設法進入酒店後，我們遇到了另一個問題。 哪一間是我們的房間？ 又一個電話！ 顯然我們應該提前一天收到一條短信，但我沒有，但短信被重新發送，現在已經知道如何操作鍵盤了。 房間很可愛。床旁邊的實際插頭插座。 充足的茶和咖啡用品。 沒有衣櫃，只有一個吊桿，最後用了茶和咖啡下面的小櫥櫃，與熨斗和吹風機共用我的衣服！ 我應該說，浴室很舒適，但淋浴水壓很大而且很熱。 WiFi時好時壞，那是在你最終得到正確的密碼之後，因為歡迎包中的密碼是錯誤的，但是用正確密碼給我發短信的人表現得好像這是我的錯，我把密碼弄錯了，然後當我告訴她她發短信給我的內容以及打印的內容不同時，她沒有回复。 我不記得是否包含早餐，但很高興看到歡迎禮包中提到了早餐，供應時間為 7.30 至 9.30。 我們8.50到達那裡，卻發現一間不含早餐的房間，儘管標語告訴我們“自助”，但那裡甚至連一碗玉米片都沒有！所以我們只好進城找一家咖啡館。

真的還可以，是的，門入口處的走廊很漂亮，房間空間大一點就好了，有點擁擠，非常基本的電視太高了，需要更大的阿里爾。電纜淋浴非常小，但就價格而言，還可以，對於島上來說，它很好很高興住在這麼可愛的地方，現在我們會再次回到您的房源，早餐只需一點水果，再多一點穀物麥片的選擇就很好了，香蕉很可愛，價格也不錯，就是這樣，很安靜謝謝你邀請我們

抵達後，我不得不去找人，結果被告知********已經給我預訂了兩次，所以她在拐角處還有另一處房產，她告訴我這是升級，因為我可以看到海景和套間。 。這個地方看起來被遺棄了。馬桶座圈脫落，淋浴和洗手盆上有黑痕，家具散架，早餐距離酒店有 5 分鐘步行路程，透過窗戶看不到海景，沒有窗簾，床上沒有床頭板，5 分晚上住宿已預訂，我住了3 天，我可以忍受大多數事情，但不能忍受，我拍了照片希望把它們放在這裡，

There were a number of problems here that could have been prevented simply with better preparation and customer service. You are entirely on your own at this property, entering your room with a code that is supposed to be emailed to you ahead of time, and if all goes normally, you should never expect to see any employee here at all. However I never received this email as The Isle of Man is not on the UK system and internet data was not available to me. I called the phone number and one of the Managers, Amy, came to let me in. However her main interest was to deal with me as quickly as possible and get away. Really, she should have stayed around as there were several other issues. The passcode for the Wi-Fi did not work, so again I had to call, and this time reached the other Manager, who insisted several times that the passcode was correct. It was only after I read out the passcode that she realized it was wrong in 2 places. After settling that and attempting to leave my room to tour the town, I discovered that my door would not close and latch as it was supposed to. For the third time I called the number, and was told I had to open the window in the room to break the airlock. When it still didn’t work, I was told to hold the fire door open with my foot as I was closing the door. I felt as if I was being videoed for one of those crazy comedy shows. Eventually the Manager came out again, and I was able to switch rooms. The room was never cleaned during my stay of several days.

漂亮乾淨的飯店。早餐不是豐盛的歐陸式早餐，在我住宿期間，管道系統噪音很大。

Did not like having to go up 4 flights of stairs with a damaged knee and no lift. Did not like having no en-suite but we all learn by our mistakes.