卡斯爾敦Poulsom Park, Bull Ring Bike Park附近住宿

We booked a suite and stayed in room 102 for 1 night as we were visiting for a friend’s wedding. Everything was faultless, our room was lovely with an impressive bathroom, robes, amazing sea view, complimentary mini bar, but what really made our stay was the wonderful customer service. Our flight in was very early, we called ahead to see if we could have an earlier check in which was honoured, we were so grateful for this as we were very tired from travelling. The breakfast was delicious, a choice of cooked breakfasts and continental buffet. A very much enjoyable and relaxing stay, thank you The Halvard, we’d most definitely book again.

值得一提的是，這家酒店餐廳的牛肉漢堡異常好吃。酒店位置不咋地，去很多地方都要到碼頭那邊轉車。還有就是，前台很熱情。

今年9月在酒店住了5晚。我們有一個4樓的房間,可以俯屋頂,可以看到海景。房間是完美的,連接套房也是如此。電梯有點古怪,但習慣了。早餐標準高,有管道熱的主果醬,包括當地培根和香腸。我們每晚在酒店用餐,食物的質量非常好,週日晚上的烤牛肉晚餐是亮點。非常舒適的酒吧,有幾個晚上的歡樂時光,當地啤酒和杜松子酒的選擇很好。工作人員非常熱情,滿足了所有需求。會毫不猶豫地推薦這家酒店,這比它的3星等級更有道理。

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

我住在“海景雙人間”,我花了更多的錢,但絕對值得道格拉斯長廊的景色。我也有一個陽台,這是一個額外的獎勵。房間本身有點累和陳舊,看起來仍然像以前的希爾頓酒店,它曾經在2010年回來,但仍然感覺現代和時尚。走廊看起來非常陳舊,非常綠色和沉悶。早餐很好,喜歡餐廳的房間,享有很棒的海景。我唯一不喜歡的是休閒中心,我忘了拿毛巾跟我一起,當我在辦公桌問他們要一個2英鎊的押金,基本上以防我偷了它。不幸的是,我身上沒有現金,所以這位女士說我可以把手機,手錶或駕駛執照留給他們,而不是我覺得毛巾有點多,特別是在四星級酒店。除此之外,這是一個愉快的放鬆住宿

This was a fantastic hotel. We were travelling as a group on a coach trip, myself and my mother so had a twin room. The room was right at the back, but we had 4 windows and a side view of the hill, very quiet and lovely. Upon arrival from the ferry we were ushered into the dining room for our first meal. Well it was beautiful. In fact every 3 course meal we had was fabulous. The food prepared looked appealing and tasted great. Such a choice to be selected in the morning for that evening. I should not have read the reviews and just gone on the experience itself. Yes its and old Edwardian building, and maintenance I would imagine is expensive. The beds were very comfortable and a good nights sleep was had. The view out to the bay from the lounge was lovely watching the horse drawn trams trot by. I have to give a shout out to the restaurant team. The waiting staff, we young locals, they were professional, efficient and did an amazing job, you always get some grumpy grouches and they dealt with them really well and whatever their future chosen career is working here will stand them in good stead. Many thanks Team Hydro.