Super disappointed to receive a call last week to be told my New Year's Eve plans had been cancelled a month before they were supposed to happen... It was expected to be a gift for my partner for us to have a lovely night away for our first visit to The Falcon and enjoy a dinner in the restaurant only to be told that they're closing for renovations of some sort. Very unsure as to why they were offering a luxury New Years Eve celebration package that was purchased months in advance just to cancel it the month prior to the event. It screams disorganised and I'm thoroughly disappointed. I wouldn't expect this kind of let-down from such a highly-rated establishment. I received a refund for my deposit but it'll be very difficult now to find a sufficient replacement activity to reign in the New Year with such little notice. Why were these 'renovations' suddenly scheduled to happen during any booking times, never mind those across the festive season? It truly is a shame as I'm not sure I can say I will attempt to visit The Falcon again now due to their unpredictability and I warn others to think twice before making their plans here...
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