斯旺西德爾塔飯店的評論

住宿方回覆: Dear Guest,Thank you for sharing your recent experience with us. I sincerely regret that your stay did not meet your expectations and that you encountered several areas of concern. Your feedback is extremely valuable, and I appreciate the opportunity to address these matters.Firstly, I apologize for the condition of the paper towels at the check-in counter. Cleanliness is of the utmost importance to us, and I will ensure that this is reviewed with our team to maintain the highest standards.Regarding your check-in experience, I am truly sorry that you felt overlooked. Please know that we welcome all guests with the same level of respect and professionalism, and we never discriminate in any way. Check-in is typically processed in the order of arrival or based on membership status when applicable, but I regret that your experience did not reflect the warm and efficient service we strive for. I will be addressing this with our front desk team to ensure a smoother and more inclusive process moving forward.I also understand how frustrating noise disturbances and construction work can be. While we are making improvements to enhance our facilities, I acknowledge that this should have been communicated more clearly. I sincerely regret any inconvenience caused and appreciate your patience during this period.As for the in-room amenities, we do provide hair dryers in all rooms, and complimentary slippers are available upon request. However, I regret that this was not made clear during your stay. We will work on improving our communication regarding available amenities to ensure a more comfortable experience for our guests.Your comments about the overall facilities and standards are noted, and I will be sharing them with our leadership team for further review. It is our goal to provide a high-quality experience that aligns with the Marriott brand expectations, and your feedback will help us make necessary improvements.Once again, I am truly sorry for the disappointment you encountered. I do hope we will have the opportunity to welcome you back in the future for a much-improved stay.

住宿方回覆: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor

住宿方回覆: Dear Guest,Thank you for choosing to stay with us and for sharing your valuable feedback. We are pleased to hear that you had a comfortable and enjoyable experience, particularly appreciating our service, the friendliness of our staff, and our convenient seaside location.While we are glad that you enjoyed the cleanliness and the overall service, we also take note of your comments regarding the hotel's age. Please rest assured that we continuously strive to maintain and improve our facilities to provide the best possible experience for our guests.It’s wonderful to know that you found the location ideal for walks by the sea and its proximity to local amenities. We hope these aspects contributed to a memorable stay.We look forward to welcoming you back in the future and hope to exceed your expectations on your next visit.Yours sincerely,Bruno Aguiar JesusFront-Office Supervisor

住宿方回覆: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor

住宿方回覆: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor

住宿方回覆: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor

住宿方回覆: Dear Guest,Thank you for your recent stay with us and for taking the time to share such a glowing review. We are delighted to hear that you had a perfect experience and that our front desk team was able to provide you with an upgrade to a family room.It is especially rewarding to know that you found our service to be very good, as we strive to make every guest’s stay as comfortable and enjoyable as possible. Your kind words serve as great motivation for our team to continue delivering exceptional service.We sincerely hope to have the pleasure of welcoming you back to our hotel in the future. Should you have any special requests for your next stay, please feel free to contact us directly, and we will be more than happy to assist.Thank you once again for your wonderful feedback.Yours sincerely,Bruno Aguiar JesusFront-Office Supervisor

住宿方回覆: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor

住宿方回覆: Dear Fanglifangli,Thank you very much for taking the time to share your wonderful feedback following your stay with us in June 2024. We are thrilled to hear that you had a perfect experience and that our surroundings, amenities, cleanliness, and service met your expectations.It is always a pleasure to receive such positive comments, and we are delighted that you found our hotel to be both clean and quiet. Your satisfaction is our top priority, and your kind words motivate our team to continue delivering excellent service.We hope to have the opportunity to welcome you back to our hotel in the near future. Should you need any assistance with future bookings, please do not hesitate to reach out.Thank you once again for your kind review.Yours sincerely,Bruno Aguiar JesusFront-Office Supervisor

住宿方回覆: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor

住宿方回覆: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor

住宿方回覆: Dear Guest,Thank you for choosing Delta Hotels by Marriott Swansea for your recent stay. We greatly appreciate you taking the time to share your feedback with us.We are delighted to hear about the aspects of your stay that you enjoyed and are equally grateful for your constructive comments. Guest feedback is invaluable to us as it helps us identify areas for improvement and ensure that we consistently deliver exceptional experiences.Please be assured that your comments have been shared with our team. We are committed to making the necessary adjustments to enhance our services and facilities.We look forward to welcoming you back to Delta Hotels by Marriott Swansea in the near future. Should you have any further suggestions or require assistance, please do not hesitate to contact us.Thank you once again for your feedback and for staying with us.Warm regards,Bruno Aguiar JesusFront Office Supervisor