Very long, We were so excited for our stay at Borgo San Felice. Unfortunately it was our worst stay in 2 weeks in Tuscany. Before the cancellation period we had to adjust our stay from 2 nights to 1., we had the dining package with our reservation. We called to make sure it was ok to do this. We were told no problem you are within the correct time to change it. We would have to give up the dining portion though. We said no problem. My husband said we wanted to and please cancel the 1st night. We received an email stating we needed to confirm the change so we called right back since our internet was having issues off and on. We called and said yes we confirm the change. There was no mention that we still needed to hit a button on the email. We thought we were being safe calling and confirming. The day we were arriving we got a message saying we did not show up for our reservation. We called right away worried about the error. We were told over the phone, sorry that is a mistake I can see right here you changed your reservation. No worries…. Upon arrival we were told we had the dining plan. We told the very friendly front desk employee that we were told we didn’t have it with the change. She told us she was going to look into it. She called us later and told us no you do still have it. Dinner is part of the night. When we arrived in our room on the 3rd floor it was stifling hot and almost 28 degrees Celsius (82F). We turned the Ac on when after an hour the temp didn’t budge we asked for it to be looked at and for a fan. A fan was brought and the filter changed. After another hour with it going down .5 of a degree we went to the front desk and asked to be moved, we were told they would let us know if they had anything. We never heard back. We went to dinner which was nice. Then came back to the very hot room. We ended up sleeping on top of the bedding with the fan pointing on us. It was miserable. In the morning the room was 25.8 (almost 79 degrees). We packed quickly to leave because it was so uncomfortable. Upon check out we were given a bill for 2 nights. I told them that was incorrect. The billing person Ana came and was so rude to us it was horrible. She said we didn’t click the button, I told her we called. She told us well you ate dinner and you weren’t supposed to, I said we were told to, she said no. The front desk employee then whispered to her that we were telling the truth. I told her how miserable the room was. She told me I was wrong and I meant 21 degrees, I said no, I know exactly what it was and she could check. I was asked why didn’t I let them know. I said we did and asked for a new room. I was then told oh well I already comped you the night you didn’t show and dinner!!! I couldn’t believe what I was hearing. We weren’t comped anything! We cancelled and were told to go to dinner. The mismanagement was horrible. The rudeness was even worse. I cannot believe we paid what we did for an anniversary night to not even be able to sle
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