Overall, an excellent place to stay. We have pets and they have vastly improved the grass so you can properly walk them. The hotel itself has been remodeled which is huge considering the condition a couple years ago. The rooms are pretty nice. The shower had great.pressure but the bed left alot to be desired. When I inquired about that, was informed they are replacing them in stages. I certainly understand that. They aren't cheap. I would recommend asking if the mattress has been replaced on your potential room and if hadn't yet, request a room that it has been. You will thank me later. Breakfast is normal hotel staple. The dining area is very small and can get congested at times. Overall, decent. Staff is on point.
Upon arrival to the hotel, the front desk staff were efficient and accommodated my request to the top floor. The room has a sheet that states the executive floor rooms will receive a nightly snack. I called to the front desk to inquire and the lady had no idea what this was and wanted to send maintenance to see the paper. Of course I declined maintenance coming up. I’m in a room that does not face the pool and there is a lot of traffic noise. I use ear plugs when sleeping and kept the fan on. My room has a king bed and chair with ottoman. Coffee maker and fridge. Bathroom is clean. Toilet is very low and a challenge to me as I am very tall. Dinner last night was pork loin which was delicious; baked potato and salad with iceberg lettuce. I had a margarita which was a mix and not too good. The bartender definitely lacked professionalism and was not friendly. She needs a course on good customer service skills. Breakfast buffet was adequate with potatoes, eggs, sausage, pastries, cereal, waffles. The coffee was very good. This stay was booked for me. I’m not sure if I would stay here again.
We are platinum IHG members so we can judge hotels quite well, and we are also 40 year business owners. We can’t wait to go back to this hotel. It is a clean, well maintained hotel in very good condition. It is easily accessible being just a short distance off the highway, but just far enough to be very quiet. That fact, plus great beds and bedding made for excellent nights’ sleep on the four nights we were in Casper. Very clean everywhere. Going out the main door in the morning is like walking into an oil landscape painting. Gorgeous views. However the very most impressive thing about this great hotel, is the fantastic staff. Lisa on the front desk and the bartender Rae are both awesome! They both helped make a wonderful stay even better.
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4.2/5
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4.4/5
滿意
訪訪客Every hotel has their opportunities but in my book its all about how you handle those challenges. The staff here from the General Manager to hHousekeeping to the Front Desk should lead a training because they do it right. Hind, Alex, and Diamond were just a few of the people we interacted with over our 3 day stay and they were incredibly attentive, kind, and service focused. Everytime my husband and I walked in we were greeted. When the a/c wasn't working quite right they replaced the whole unit. When I became sick on the second day they went out if their way to make sure I had everything I need. This was the 4th hotel I stayed in during my road trip and hands down the best. I'm normally a Hilton loyal guest but after this stay I will definitely be considering a switch to IHG. If you're traveling to Casper and you need a place to stay, definitely consider this hotel. You won't be sorry!