卡薩布蘭卡大莫加多爾城市中心飯店的評論

住宿方回覆: Thank you so much for your wonderful review!We are truly delighted to know that you had a very good stay with us and that you felt comfortable throughout your visit. It means a lot to hear that you would choose to return and even recommend our hotel to your family — this is the greatest compliment we could receive.We look forward to welcoming you back for another enjoyable experience very soon!Warm regards,

住宿方回覆: Thank you for sharing such a thoughtful review. We are delighted to hear that you appreciated our convenient location and secure environment, as well as the spacious and well-equipped room with a scenic view of Casablanca. It is also wonderful to know that our breakfast selection exceeded your expectations—your satisfaction is our greatest reward.We look forward to welcoming you again for another memorable stay.Warm regards,Saad MaiziGuest RelationsGrand Mogador City Center

住宿方回覆: Thank you for sharing your feedback!We're delighted to hear that you found the hotel clean, tidy, and spacious. It's great to know the room was comfortable for two people and provided the space you needed. Ensuring a pleasant and comfortable stay is always our top priority.We look forward to welcoming you back again soon!Grand Mogador City CenterSaad Maizi – Guest Relations -

住宿方回覆: Thank you for taking the time to share your feedback following your stay at the Grand Mogador City Center.We are delighted to hear that you found the hotel clean, tidy, and conveniently located in the city center, and that our team provided attentive service. Your satisfaction is our priority, and your comments encourage us to continue delivering a high standard of hospitality.We look forward to welcoming you again on your next visit to Casablanca.Warm regards,Saad MAIZIGuest RelationsGrand Mogador City Center

住宿方回覆: Thank you for sharing your feedback following your stay at the Grand Mogador City Center.We appreciate your observations regarding the elevator and understand that the wait time during breakfast hours impacted your experience. Please be assured that we are continuously reviewing our operations to improve guest comfort and convenience, including managing peak times more efficiently.We value your comments as they help us enhance the overall guest experience and hope to welcome you again for a smoother and more enjoyable stay in Casablanca.Warm regards,Saad MAIZIGuest RelationsGrand Mogador City Center

住宿方回覆: Thank you for sharing your feedback. We’re truly sorry to hear that your check-in experience and overall impression did not meet your expectations. Your comments are very important to us and have been shared with our team to help us improve our service and facilities.We sincerely hope to have the opportunity to welcome you again and provide a much better experience that reflects the true Hilton standards.Kind regards,Saad MaiziGuest Relations

住宿方回覆: 尊敬的客人，感謝您分享您的回饋！我們很高興聽到您發現我們酒店的位置很方便並且您對服務感到滿意。維持最高清潔標準是我們的首要任務，我們不斷努力確保每位客人都能享受一塵不染的環境。我們會與團隊分享您的回饋，以改善我們的實踐並滿足所有尊貴客人的期望。如果您有任何其他建議或需求，請隨時告訴我們。

住宿方回覆: Thank you for your feedback! We're glad you enjoyed the dinner options and the well-equipped gym. We appreciate your note regarding the currency exchange service and the cash availability at the front desk. Your input helps us improve, and we hope to provide an even better experience on your next visit. Looking forward to welcoming you back soon! Saad -Guest Relations- Grand Mogador City Center

住宿方回覆: 尊敬的穆恩塞夫先生：非常感謝您的回饋，並感謝您抽出寶貴時間與我們分享您的入住體驗。我們很高興得知您對我們飯店和寬敞的客房非常滿意。然而，得知您對我們前台接待員的印像不太好，我們深感遺憾。熱情友善的服務是我們飯店的核心價值觀，我們非常重視您的意見。我們將在內部進行改進，以確保所有賓客都能感受到賓至如歸的溫暖和周到的服務。我們希望您下次入住時能再次光臨，讓我們有機會為您提供完美的入住體驗。此致，薩阿德·邁茲 賓客關係部 莫加多爾市中心大飯店

住宿方回覆: Thank you for taking the time to share your feedback.We're sincerely sorry to learn that your recent experience did not meet your expectations. The comfort and satisfaction of our guests are extremely important to us, and we regret the inconsistencies you encountered, particularly with room servicing and amenities.Please know that your comments are being shared with the relevant teams as part of our ongoing efforts to improve housekeeping follow-up and ensure better communication during daily service rounds. We are currently reinforcing daily checks to prevent such oversights in the future.We truly appreciate your input and hope to have the opportunity to restore your confidence during a future stay.

住宿方回覆: 尊敬的客人，感謝您分享您的詳細回饋！我們很高興您覺得房間寬敞、設施齊全，整體品質符合您的期望。關於便利設施，我們理解某些物品的供應情況會因客人喜好而異。我們會持續評估我們的服務，以確保以實用舒適的方式滿足所有需求。您的回饋有助於我們改善服務，我們非常重視您的意見。期待很快能再次歡迎您的光臨！如果您下次入住期間有任何特殊需求，請隨時與我們聯繫。此致，Saad - 賓客關係 -

住宿方回覆: Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed the spacious and comfortable rooms, as well as the breakfast and friendly service. Your words motivate our team to continue providing excellent experiences for our guests.Warm regards,Saad MaiziGuest RelationsGrand Mogador City Center

住宿方回覆: Thank you for sharing your feedback. We are delighted to hear that you enjoyed the service at our restaurant. We also take note of your comments regarding other aspects of your stay, and please rest assured that we are continuously working to improve all areas of our service to ensure a consistently excellent experience for our guests.We hope to have the pleasure of welcoming you back to Grand Mogador City Center soon.Warm regards,Saad MaiziGuest RelationsGrand Mogador City Center

住宿方回覆: 感謝您抽空分享您的回饋。我們很高興聽到您覺得酒店乾淨衛生。關於牙刷，請注意，為了符合國際環保標準，部分便利設施（例如牙刷）可應要求提供，以減少不必要的浪費。我們的前台和客房服務團隊隨時樂意為您在入住期間提供任何協助。我們非常感謝您的理解，並期待您再次光臨，享受更美好的體驗。此致，Saad Maizi，賓客關係，Grand Mogador City Center