藝術宮套房及水療中心

Be careful this hotel!!!!! It's my first time to leave a bad review. Never go to this hotel for Asians. I made a reservation because the hotel's design is unique, but the facilities are very old. The front desk worker said something racist about Asians when he greeted me on the last day. Maybe he thought I didn't know that. I asked him why he said that, and he quickly changed his words. Racism should never be anywhere.

As soon as we pulled in we were greeted in a most polite and respectful way. The staff from front desk, restaurant to spay were all amazing. The room was absolutely stunning. Having 2 bathrooms was certainly a luxury we appreciated. The king size bed was comfortable. We couldnt help but notice the tub shower had a bit of a design flaw. Due to the shower shield it did not cover the whole tub area, which meant getting everything wet around it. Walking distance to many amenities. Would definitely recommend to other travelers.

The place was fine, the spa terrible. They forgot our reservation. we wanted the package, but they didn't do it in the order it was supposed to. I got the massage first, then the hamman, and so I couldn't go into the pool (because of the chlorine) nor could I do the sauna and they would not take it off my charge. When we told the front desk about this there was nothing they could do. Yes, they would give me a manicure the next day, but I was leaving and did not want to be rushed. The day we came felt like a big inconvenience to them, like we were in their way and all they wanted to do was close up though it was only 8pm (they close at 10), I do not recommend this place at all.

The staff (front desk, housekeeping and room service) was superb - helpful, friendly, always available and happy to deliver breakfast to the room. The rooms are huge and the bed was very comfortable! The Audrey Hepburn room was great and had a lovely private terrace (a big bonus if you are a smoker!). The neighborhood near the hotel is charming with cafe’s, boutiques, spas …just turn right when you exit the hotel and avoid the main, busy road/area.