羅利卡瑞索尼斯塔ES套房飯店(Sonesta ES Suites Raleigh Cary)

We reserved this Hotel through Orbitz and it did not ask if we had a pet so we had to pay $75 for our poodle which we found out upon check-in. The bathroom floor was dirty, the tub was dirty, and the body wash, conditioner, and shampoo containers were not filled up, the coffee maker was broken, and no one told us they stopped serving breakfast at 8:30 AM so we had to buy breakfast. The whole idea of staying there was because of breakfast and pets were allowed. We were very unhappy to have driven 8 hours for that type of room and service.

First I want to say the property is amazing! Beautiful suites. The woman at the front desk upon arrival however.. Not so great! Barely spoke when checking in. Didn't let us know that we had to call for towels and house keeping. When calling from our room to ask if there was wifi.. She snapped at my guest and then called back to say sorry she's having a bad day? Umm not acceptable. Customer service folks!!! Other then that.. Breakfast was good. Clean and safe. Loved the stay and will book again.

The Sonesta was very clean, everything smelled fresh. The room was huge and well laid out. We loved the fire place in the room! The room was quiet, unlike many other places we have stayed, we never heard noise from other guests. It is near Booth Amphitheater.

工作人員非常友好，入住過程很快，但他們會嘗試向您收取停車費……每天 5 美元。飯店有自己的停車場，所以我仍然不太確定為什麼需要付費才能在那裡停車。接下來我要處理的就是 200 美元的雜費……可以全額退還，但我覺得這比正常的飯店住宿要貴一點。房間非常乾淨，飯店整體很安靜，地點很棒。

The staff was great, helpful and pleasant. The woman who checked me in, Natalie, went above and beyond, and was delightful.

Excelente hotel habitación muy cómoda el desayuno excelente

All staff was VERY friendly and helpful except one woman who was short and rude when we asked for extra towels and toilet paper. The telephone in the room did not work for us to be able to call the front desk, there was no dish soap to wash dishes and there wasn't any paper or pen to jot stuff down. These seem like reasonable items to have handy.

The room smelled terrible. Musty and dirty. We told the front desk but it didn’t improve. The windows didn’t open correctly and the air conditioning was so noisy we couldn’t sleep. Would not stay there again.

The hotel has a clean room and decent ammenities. My only gripe is the distance from the elevators to rooms. Oh and the shower curtain in our room definitely needed to be changed. Overall all no too shabby