We stayed 9 nights at this hotel. The facilities are new and nice, but the service is horrible! 1-The bathroom door was stuck, a situation I reported three times and no one ever came to fix it. 2- Two nights they did not clean my room, I had to make the bed and dry ourselves with wet towels. 3- I asked for toilet paper by phone at the reception at night and they did not bring it to me. My husband went down to get a roll and there was no one at the reception, so he had to go to the pharmacy to buy it. 4- The daily cleaning was not complete. They never vacuum the rug much less wash the bathroom or kitchen floors. We had to tread sand from the first day. 5- At the time of paying they did not deduct the $40 per day which is an extra fee for the use of the hotel facilities and cleaning. In my opinion, they should have deducted it for not cleaning my room for two days. 6- the pool was not clean. 7- The reception employees have an attitude and do not respond positively to the guests’ complaints, I think they do not even report it, based on the problems I had and they did not solve Conclusion: I do not recommend this hotel at all! It was the worst hotel experience I have had in my life during all my travels. Estuvimos 9 noches en este hotel. Las instalaciones son nuevas y lindas, pero el servicio es horrible. 1-La puerta del bano estaba atascada, situacion que reporte tres veces y nunca vino alguien a arreglarla. 2- Dos noches no limpiaron mi habitacion, tuve que tender la cama y secarnos con toallas humedas. 3- Pedi papel higienico por telefono a la recepcion en la noche y no me lo trajeron. Mi esposo bajo a buscar un rollo y no habia nadie en recepcion, por lo que tuvo que ir a la farmacia a comprarlo. 4- La limpieza no es completa. Nunca aspiran el rug y menos lavan los pisos del bano ni de la cocina. Tuvimos que pisar arena desde el primer dia. 5- En el momento de pagar no me descontaron los $40 diarios el cual es un fee extra por el uso de las instalaciones del hotel y limpieza. En mi opinion deberian haberlo descontado por no haberme limpiado la habitacion durante dos dias. 6- la piscina no esta limpia. 7- Los empleados de recepcion tienen actitud y no responden positivamente a las quejas del huesped, creo que ni siquiera lo reportan, basandome en los problemas que tuve y no solucionaron Conclusion: No recomiendo este hotel en absoluto! La peor experiencia en hoteleria que he tenido en mi vida durante todos mis viajes.
I booked and then read some reviews. I got worried about noise for the nightclub and the condition of the hotel. Here's what I observed. I stayed on the 6th floor and it was a perfectly quiet stay. The pillows felt old and lumpy. There is a weird smell in the hallways and room, like a mustiness covered by fragrance. Maybe it's inevitable in humid Puerto Rico. The hotel hallways definitely look a little run down, nicks and scuffs that need paint or repair. Cana was a great restaurant, great service. I did have breakfast there the first day but other days went out to eat cheaper at IHOP - I just want eggs, that shouldn't cost $40. There is a Denny's in walking distance too which I didn't go to. (I'm not a snob for breakfast, i am for dinner!). That's all!
ESJ海灘飯店為忙碌一天的旅客提供一個放鬆身心的好地方。 到卡羅萊納州觀光的人一定會發現ESJ海灘飯店是一個很棒的住宿選擇。 路易斯姆諾茲馬靈國際機場約距離4km且Sagrado Corazón約距離9km遠,旅客很容易前往飯店。 這家飯店靠近卡羅萊納州的熱門景點,包括Club Brava,Playa Pine Grove和Gallístico Club of Puerto Rico。 當客人有多餘的休閒時間,可使用現場的各種設施。 這家卡羅萊納州飯店的客人可以使用停車場設施。 對於與伴侶出行的客人,這家飯店始終是最受歡迎的選擇之一。
JJudniel Boria Calcaño2024.09.26
Todo Excelente Pero La Habitación De Nosotros Tenía Un Pequeño Hueco En La Pared..😕
IIsa in 中国This hostel is amazing! The kitchen is well equipped (pots, pans, ustensiles, plates, bowls, etc.) allowing you to save some money by cooking most of your meals there.
The room was pretty clean and although the showers and bathrooms are shared, they’re easily accessible from your room.
Location: About a 7 mins walk from Isla verte beach, about 10 minutes from the airport, and about a 20-25mins DiDi from Old San Juan. I’ll definitely book again!