綠島萬豪萬怡海灘度假村(Courtyard Isla Verde Beach Resort)

Check in 4pm. Good Location. Check in Service so so... Sunset View Nice...

Chen checked me in, the room was not ready at 5pm (on the 6th floor)- then they open a room on the second floor and he tells me “its an upgrade”. There were 2 flies, food flies, and in AM on the bathroom floor a small cockroach. The food menu was dirty too. The “spa hot pool” was not hot and they took the beach stuff away at 6p. It just doesn’t feel like it was worth the payment of $300 for the night. I did not want to complain because it was one night stay and it did not feel like my feedback would be well received. Other staff were sweet and helpful. Close tk the airport and has beach front.

Just visited Courtyard of Isla Verde and I do want to mention the beach is beautiful but the customer service is not on point. We kept calling room service /housekeeper multiple times and no one would answer the phone. I had to personally go down to front desk and notify Roxanne the manager that no one is sleeting the phones and we need towels. Took way too long and ended up grabbing from the maids cart in the always searching for them. I also would like to mention that the last light we stayed the alarm went out in our room AT 7AM without any heads up or apologies after. House keeper are too low in the morning at 8am and will wake you up. Laughing and talking. They need to step thier game up if they want to be considered a Marriott hotel. Also did want to mention they were doing Maintence throughout our whole trip. Stayed 9/24/23 till 9-28-2023

I didn't like the fact that my son and i had compnay in our room (roaches) and one of my pillows had mole on it. The carpet on our floor had a dampness smell.

Dos días de los 4 no hicieron la habitación. Room service deja que desear. La comida en general mediocre. La habitación muy bien.

The pool with the swim up bar was not open anytime during the stay

Bad hotel

This is a nice hotel although needs work. Our floor smelled like mildew as soon as you stepped off the elevator. Our room had a slight smell as well, the food is over priced for what you get. Be careful of the sand fleas which they do warn you about at the front desk. James the doorman was absolutely wonderful, he was so helpful, kind and funny, made our stay enjoyable.