阿麗拉瑪瑞亞度假村

My husband and I wanted to do a staycation as Encinitas locals who never stayed at Alila. I booked the room through ******* and at check in, to our bewilderment, the front desk agent said that our 2 Queen bedroom hosts a maximum of 2 guests while we stood there with our 9 year old daughter. He then went on to say that for us to stay, we needed to buy a separate room at the ADR ($700+) for our child - a minor. ******* does not make mention of this when advertising this hotel and offers false info. - like 24 hr. room service as well as the 2 welcome drinks included with the $55 resort fee. My parents live nearby and were able to swing by and pick up my daughter for the evening but we'd have preferred to leave as soon as we felt totally discriminated against as a family at check-in- we were within the nonrefundable booking window so we felt obligated to stay. The front desk agent required me to sign a waiver stating that my child would not be loud or ..... act like a child. When we went to the pool area, there was a sign suggesting that children under the age of 16 were not allowed into the Jacuzzi for the 'comfort' of guests. The hotel's website only 'suggests' that this is a hotel that 'caters to adults' rather than saying it is an adult only hotel where children aren't allowed. That's probably because in the state of California it is UNLAWFUL & in violation of the unruh Civil Rights Act. They are under legal scrutiny, we learned from a quick google search. Shame on them!!!

Not what you pay for Was extremely disappointed to arrive and NOT get the reservation I was promised (and paid for prior to our stay). I called the day before and the day of our reservation and was confirmed with two rooms ocean view with patio and fire pit and when we arrived - one room was moved to another level with balcony only, the other room was with a patio and no fire pit! One room was not ready for 2 hours and we were not given a discount, food vouchers and/or parking covered for our trouble. To continue, this was a surprise trip for my friends and when the rooms were not what I had paid for and not adjoining, I asked to speak to a manager who implied I was lying when I informed him I had contacted the property twice prior to arrival to confirm my reservation. It was the most expensive humiliating experience I have had and unfortunately this traveler (who visits south county more than twice per month) will NEVER be staying at this "resort."

Okay where to start! I absolutely loved the staff in this resort. From front desk with Francisco and Ismael, to The Pocket staff, Scott, Dominic, and Brittany. To the guest experience staff Denise who took care of small hiccups during our stay. We are so grateful for your team! We loved the food, drinks, and desserts. The views were stunning! The pool and hot tub were clean and at great temperatures. Make sure to rent a complimentary E-bike, that was such a nice touch! Overall I would rate our stay 10/10! We will be back :).