Best Western Plus Executive Residency Carlsbad Hotel

This hotel is fairly new. Cons The pool is unusable because it is flooded. Breakfast was not refilled on time. Staff are just concerned about getting their own food/beverage. Kitchen staff are just there to wait for us to be gone. One staff member was sitting in the breakfast area with feet up. This is a shared space with residents of construction workers. You see some with a spread plan in the breakfast table. Poor customer service. Won't even greet you. They only asked how our stay when we checked out because the police were on the counter. Yes police cars and police were in the counter when we left. I am not sure about what issue. The water pressure in the bathroom is ridiculous. Can't even flush #2 at one flushing. The shower and sink are slow, very slow. Not hotel standard. Location entrance is hard to find. You will be navigated thru a residential neighborhood. Pros. Close to business stablishment particularly to wallmart if you need to buy some supplies. Amenities are new. Coffee machine is a great upgrade.

This was a great hotel to use if you are planning to visit Carlsbad Caverns and Guadalupe National Park. It’s right off the main drag but use your GPS if you come in off of Patrick. The entrance off of 62 takes you right there but it’s very bumpy right now. The hotel was very nice as was the breakfast.

The night person was very polite explained the hotel was new and to let her know of any problems. For being so late she made me fell welcomed not in a rush to check me in. I really appreciated that. Beds were great room was nice. Breakfast needs some help. When it came to check out the tall girl in front needs to tone it down a notch! I would stay there again.