卡雷耶斯俱樂部及公寓

Booked a weekend for myself and parents, celebrating my fathers birthday. I cannot express how beautiful, quiet, and private this beach was. The service was incredible as well! Zulema at the reception desk worked hard to make sure our family had a great time! The day we arrived she helped us schedule an amazing boat rental with Captain Crunchies, all our meal reservations, and my parents massages. She made sure it was a memorable trip for all of us and I can not thank her enough! We caught a fish on our whale watching trip and the restaurant on the property, La Duna prepared it for us in Cebiche, grilled, and fish tacos….the best meal and service!!! Absolutely worth the trip!!!

I booked a casita at this property. There is a 30-day cancellation policy. I called and emailed at least SIX times for more than a week to cancel the reservation and get a refund. I spoke with multiple people. I exhanged emails with multiple people. Despite all my efforts, no one has confirmed the cancelation or refunded my partial payment. In fact, after trying to cancel for more than a week, they charged my credit card an addtional $1,500 to pay the outstanding balance. I am now disputing the charge through Chase Visa. TERRIBLE CUSTOMER SERVICE＞