41 評價
加帝夫西部普瑞米爾飯店
卡迪夫|距離Collar Club Cardiff0.81km
Stayed 2 nights. When we arrived there was no remote in the room, went down to reception and got a remote 10 minutes later. First morning breakfast was short staff, he did explain this. Cooked breakfast you have to order not help yourself which is disappointing. Second day lady said we couldn't have 7.30 breakfast as there was a big group booking and said is 7.15 ok. We said yes as it needed to be early as l was running the Cardiff half. Arrived at 7.15 to the restaurant to be told we didn't have a booking. Was told in not a very good manner to go to reception as she couldn't do anything.Went to reception where the lady who booked our breakfast for 7.:15 was and another member of staff was. She said she booked it in for 7.15 and then total ignored us and at no point said sorry. They left us standing there for 5 minutes after we explained the situation doing other paperwork. I had to then say what's happening then. At no point did anyone say sorry the only option they gave was a refund on the breakfast. I said l needed to have a breakfast as l was running the Cardiff half he took us back to the restaurant. The lady said we could take some food back to our room and l told her we was having a cooked breakfast back our room and she agreed but you could tell she didn't want to. At no point was this offered which would of made the situation better. Walking back to the room we saw 2 other couple's who had the same problem. After breakfast l did speak to the manager who came in at 7.30. Again no sorry just l will refund your breakfast and here is a card to complain. We e-mailed it took more the 15 days to reply which is the time frame they say. It took over 3 weeks. E-mail was a waste of time as the staff lied and said they told us to come down at 7.00 because of the big booking and we arrived at 7.15 when it was fully booked.Awful customer services at this hotel will not be returning again.
不錯
178 評價