朋塔特拉嘉拉飯店

Dear all, I am writing to share my experience during my stay at your hotel in June 2024, where I had booked a Master Deluxe Sea View room. Unfortunately, from the moment I arrived, I encountered several issues that greatly impacted my stay. First, the hotel staff was extremely impolite. Initially, I was given a dark and uninviting room, which felt like a cave. I had to request a room change to receive accommodations that matched the price I had paid. However, even in the second room, the cleanliness was below expectations. I even had to ask for the floor to be cleaned, as dust was visibly present. On the second evening, I requested a taxi from the reception staff. After spending 10 minutes providing the location details, I was told that no cars were available and that I should find my own transportation. This level of service was highly disappointing. Another situation that I have never encountered anywhere else in the world: during breakfast, we sat at a table, and an employee came over to tell us that the table was reserved. We had not been informed that a reservation was required for breakfast. When we explained this to her, she laughed in our faces and walked away. Moreover, the hotel itself feels outdated, and the overall service does not meet the expected standards. I did not feel welcomed throughout my stay. Given the price paid, I expected a much higher level of hospitality and service, but unfortunately, it was not delivered. It’s a shame to have your vacation ruined.

從Scalinatella酒店出發，我們步行5分鐘即可到達Punta Tragara觀景點，從那裡可以欣賞到Faraglioni河和卡普里海的美麗景色。您必須參觀它，還有同名的豪華酒店，只能步行到達。

Il Punta Tragara stupisce per la sua posizione, la colazione con vista sui faraglioni è un must. Struttura di prestigio con delle suite di design, ampi terrazzi e vedute incantevoli. Scelta della colazione ampia ma sicuramente migliorabile per la categoria di albergo. Ricevimento efficiente. Servizio quik lunch sulla terrazza a bordo piscina. Una garanzia a Capri.