眺望湖景飯店

卡皮託利奧峰會飯店

"Dear Sir/Madam, I would like to report a summary of the irregularities that occurred during my stay at the Escarpa do Lago hotel, which began on January 11, 2026. During this period, I personally requested repairs to the air conditioning and the room door lock twice at reception. However, no staff member came to carry out the repairs. Regarding room service, we left the unit for cleaning, but upon our return, the room had not been cleaned. On another occasion, cleaning was carried out, but the towels and bed linen were not changed, contrary to what I had been previously informed. The maintenance of common areas was also deficient, with overflowing external trash cans that were not collected. I emphasize that the bed linen was only changed on the penultimate day of our checkout. Note: One of the towels provided for bathing had the following writing on it (Glass Cleaning). This could cause illnesses due to the towel being used with chemical products, creating an unsanitary environment. Regarding the facilities, I noticed that the room did not have the chair shown in the promotional photos. The chairs available are old, dirty, and located outside the rooms. Furthermore, basic items such as glasses, soap, and shampoo are missing. Regarding hygiene and service in the restaurant, I witnessed animal feces at the entrance, forcing guests to detour to access the area. There was also a lack of punctuality in the breakfast service, with food being removed prematurely before the established time. On several occasions, the manager, Soray, referred to us as "The problem guests." It is clear that we did not have the best accommodation, much less the best service. Given the above, I express my dissatisfaction with the lack of support, hygiene, and facilities provided. Below I include some articles and jurisprudence to address this matter without further delay. 1. Consumer Protection Code — Law No. 8.078/1990 (CDC) The CDC is the main legal basis for protecting guests against failures in the provision of services. Some relevant provisions: Article 6 — Basic consumer rights: right to adequate and clear information about services; protection against abusive practices and clauses; effective redress for damages. Services and Information in Brazil Article 14 — Liability for the service: the supplier (e.g., hotel) is objectively liable for failures in the provision of the service, regardless of fault — it is sufficient to demonstrate that the service was defective."

巴拉奈里奧拉古飯店

"晚安!我入住了27天至30.01.2026天,酒店很快,安靜休息,除了對孩子的好樂選擇。我不會用注5評價,因爲我有兩點意見:(a)需要提高酒店游泳池附近酒吧的價格,因爲它們超出合理性;(b)我曾在同一酒吧裏多次觀察,負責這一部門的官員在一天中,以不適當的方式(不必要的刺和刺)對待另一個古巴來的官員,似乎是學會的!這對客人和在別人面前表現出不安的官員本身來說都是不快的!"

比卡D'água精品飯店

"美麗,,裝飾好,清,香,看起來像是如此美麗的娃娃家,美好的早餐,美麗的景色,提供克和站起來,在湖裏使用美味。位置完美,正好在城中行程和路邊的路上,而超級沃爾問及客人,祝!無疑最好選擇。"

埃斯卡帕斯度假村

"從遊行回來,依靠酒店的基礎設施很放鬆,早餐好,酒店大小每天晚上我們吃飯都是美味的的勞。"

伊佩之花旅館