Protea Hotel Fire & Ice! Cape Town

The hotel itself looks nice and is in a great location, but cleanliness is not their top priority. I found what looked like a blood stain on a pillow, some brown stain on a towel another stain on the new pillow cases they had put in after I asked the one with a blood stain. I called and asked for an iron and waited over an hour without anyone attending to my request. Luckily, my friends had an iron in their room so they borrowed me theirs. No one ever got back to me about the iron. This same friend also complained that their dustbin were not emptied after the cleaners came. Reception staff were great though. Very polite

開普敦的 Protea Fire and Ice 提供令人愉悅的體驗。房間舒適時尚，工作人員異常友好，早餐美味可口。這是您在這座城市度過難忘時光的絕佳選擇。

Great location close to Long Street and Kloof Street, the design of the hotel is really nice and modern. The staff was very welcoming. Would stay there again.

Had a wonderful time at the Protea Fire and Ice. Lost apartment was fantastic and everyone was so professional and helpful.

這家酒店非常棒。工作人員很友好，非常樂於助人。酒店的清潔度令人驚嘆。我的房間又漂亮又寬敞。酒店的酒吧有一個戶外空間，您可以在那裡放鬆一下並喝一杯雞尾酒。酒店還設有一家餐廳，你不必點餐或出去吃飯，因為食物非常好。我迫不及待地想回來體驗泳池區

這家旅館絕對棒極了，服務是頂級的，而且非常乾淨。食物很美味，工作人員也很友善。但是房間有點小，但很可愛。我們住得很愉快。

My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.

雖然酒店的所有其他方面都是完美的服務、食物等，但實際的酒店並不是為了消除噪音而建造的。馬路對面就有一家夜總會，這一點是顯而易見的。

不錯的飯店，地理位置優越。精美的裝飾品（接待處的餅乾、水、熱巧克力等）。無線網路很棒。 早餐站需要完善。排隊買雞蛋的時間太長了，他們應該只吃一個雞蛋罐，而不是在煎蛋捲站排隊。即使你只是去自助餐檯，工作人員也能很快地清理掉完美的食物（作為一個單獨的旅行者，我沒有人介意我的桌子並將我的眼鏡留在上面，但他們仍然清理了很多東西！） 。這只是浪費而且缺乏常識。 除此之外，這是一次愉快的住宿，我會再入住。