We arrived at the venue at about 14h30 after a long tireing day of travelling. We were greeted very unprofessionally by a gentlemen wearing tracksuit pants. At first i thought he was just a guest that just woke up from an afternoon nap. There were contractors inside the building when I walked in. The room had a thin duvet with no blankets. No heaters, no aircon, no coffe/tea facility in the room When I went to the reception to ask for warm blankets the same gentleman with the tracksuit that looked like pajamas was siitting with friends in the lounge, they made me feel uncomfortable and he then said he would bring us a blankets. it was my son and myself that was going to stay over so we had two siingle beds. He showed up with one thin tiny blanket. The environment made me feel very uncomfortable and unsafe. I then made arrangements for another hotel and told him we were leaving.because the facility was uncomfortable and cold and I felt unsafe. He then very nonchalant told me I wiill not get any refund. I paid almost R2 000 for one evening which I did not even spend half an hour and diid not get a refund!!!
翻譯