Araçá飯店

Hotel antigo mas bom! Funcionários atenciosos, praia é bem tranquila! Tem piscina externa e interna aquecida! Café da manhã muito bom , comida no jantar caseira ! Tome cuidado porque tem quartos que não tem ar! Tem guarda sol e cadeira de praia mas não tem serviço !

This hotel is in a lovely location and that is all that is good about it. We booked this hotel as it was one of the more expensive ones in the area as we wanted a bit of luxury for our stay. We paid circa £100 sterling per night for a 3 night stay. Upon arrival the check in was painfully slow even though we were the only ones at the desk. Once checked in we went to our first floor sea view room and we were immediately disappointed. The toilet smelled of urine. The door to the balcony was faulty and would not lock and there was no safe in the room so the broken door lock was a big problem, the bed sheets were also dirty. We then discovered we couldn’t connect to the WiFi in the room. The hotel decor was very dated, I felt like I had arrived in a hotel in the 1970’s. The main hotel wooden staircase was filthy as was the furniture on the landings, it all looked like it hadn’t been washed for an age. We decided we did not want to stay in this hotel a minute longer as it did not meet our expectations for the cost. We went back to the reception and asked to see the manager. They said the was at lunch so to come back. This is totally understandable and acceptable. We went off for an hour or so to look for another hotel. When we returned we asked if the manager was back. They said yes and asked us to wait. 15 minutes or later he decided to leave what he was doing to come and see us (I could see him all of the time simply shuffling papers on his desk so he wasn’t doing anything important). After raising our issues with him his simple response was that we do not advertise that we have safes in the room which is correct and his explanation for the smell off pee in the bathroom was that the cleaners sometimes do not do a good job. I said to him we booked the hotel as it was the most expensive and for £100 per night you expect a safe in your room and WiFi. His explanation of the WiFi was that they have installed a new system and it is not working everywhere properly yet. We told him it did not meet our expectations and that we no longer wanted the room and would like a refund. He pointed to the policy of Brazil of only receiving a refund if you cancel more than 7 days out (which I also know is correct) We told him we were not cancelling as we had changed our mind or our plans but due to the poor quality for the money we were spending. But this made no difference, he offered to move our room to one with the WiFi working. We said we didn’t think the hotel represented the quality for £100 per night. All of this made one difference, he would not offer a refund or even a reduction. We simply then left as we could see we were getting nowhere. So £300 down the drain and not even an apology from the manager. We then found a much nicer hotel named Capão da Capoa Mar, it was roughly half the cost and amazing service. This hotel had clearly invested in modernising and ensuring everything was clean and spotless. So if you are planning on booking Hotel Araca,

Quarto bom, bem localizado, mas esperamos 1 hora e 15 min para entrar no quarto onde o mesmo deveria ser as 14 horas e só entramos as 15:15, com criança fica mais complicado de esperar, 500 km de viagem e chegar no hotel onde as 14 horas já deveria estar liberado, café nunca era servido no horário, nem almoço e nem janta, pelo valor que paguei deveria ser bem melhor, de novo eu não vou

A vantagem do hotel é estar à beira mar! O Wi-Fi não funcionou durante toda a estadia. Falta de limpeza nas mesas do restaurante (café da manhã); havia resquícios de comida na mesa, logo pela manhã; Moscas verdes voando nos doces do café da manhã; As frutas não eram frescas, estavam insossas; Houve atraso no horário do café da manhã; Falta de água fria no chuveiro. A água fria caia aos pingos, enquanto a água quente saia em maior quantidade, ou seja, o chuveiro era superquente para quem voltava de um banho de sol. As instalações do banheiro precisam de reforma urgente: box, chuveiro, torneira do banheiro torta que causava a formação de uma poça d'água de um dos lados da pia. O encarregado de levar o guarda-sol era muito moroso, não fazia o serviço com satisfação. O serviço do hotel deixou muito a desejar pelo exorbitante preço cobrado pela diária. Não vale a pena!

Um hotel à beira mar! A única qualidade! Mtos detalhes que devem fazer parte de um hotel que preza pelo bom atendimento, não se encontra no Hotel Araça! Começando pelo valor absurdo que cobram a diária! Café da manhã deixando mto a desejar( ex: suco aguado, ovos mexidos intragáveis, moscas voando nas frutas..). O Apartamento sem nenhum conforto extra justificando o valor da diária. Serviço de praia gentil pelos funcionários, mas com cadeiras sujas e guarda-sóis rasgados. E para completar uma funcionária tratou um valor no check-in, foi desautorizada por algum superior e não nos avisou q não poderia cumprir o combinado. Pagamos o q estavam cobrando no check-out e nunca mais voltaremos!

Ficamos no 4o andar do hotel, onde os apartamentos foram recentemente reformados. Os quartos foram ampliados com o fechamento da sacada. Acomodou razoavelmente 4 pessoas. Como pontos positivos citaria a localização, a estrutura de praia ( mas não tem atendimento de bar na praia), a piscina aberta (mas com atendimento precário de bar) e os sistemas de prevenção a incêndio (pelo menos no 4o andar). Por outro lado, ficamos muito insatisfeitos com a qualidade do café da manhã. Pouquissima variedade e de baixa qualidade. Por exemplo, é inconcebível, pelo preço da diária, servirem sucos aguados (e bota aguado nisso) no café da manhã. Solicitamos, na reserva, e no check in, opções veganas. Ninguém tomou conhecimento disso! No dia 01/01/22, foi o caos. Não estenderam o horário do café da manhã e, como consequência, todos os hóspedes desceram ao mesmo tempo. Resultado: não teve café da manhã para todos. Faltou um mínimo de planejamento.