坎特伯雷青年旅館

Very welcoming.super helpful receptionist that made the big building feel like a breeze to find the brilliant self catering kitchen and laundry room!! After hiking all day it’s was so good to be able to clean my clothes. Great bunk beds with power and reading lights. The shower was clean, spacious and lovely hot running powerful water pressure. An amazing spacious communal lounge area too. As an avid hiker my YHA experience provides everything I need and more . Thanks for always making my stay a restful happy one

The best to spend our Christmas with our enormous family. I would definitely recommend for all the amazing features of this property. From lovely room to the amazing cabins, very spacious kitchen and canteen, cozy living space and an amazing service. Thank you

一家六口住在這裡，度過了一段美好的時光。工作人員友善、友善、樂於助人，盡力讓我們住得愉快。設施很乾淨，有你需要的一切。會推薦給所有人，特別是需要 4 張以上床位的家庭！

宿舍乾淨整潔，物超所值。非常友好的工作人員。早餐很好而且物有所值。如果您想在北唐斯路 (North Downs Way) 散步時與朋友一起過夜，這裡是理想的選擇。停車位較少，步行前往鎮上吃飯也很方便。

I stayed in a large 'family' room that had 2 x bunk beds and 1 x single bed. The en-suite consisted of a shower, wc and sink. Plenty of sockets and free WiFi. The kitchen had everything you needed and there's a large, lounge, dining area and rear garden where you can easily meet other guests. All areas were very clean and the staff are friendly and very helpful. There is limited parking at the front. The nearest supermarket is a short stroll away as is the centre of the city.

Need to have a serious look at fire safety at the hostel, and staff conduct - very worrying! Heard a member of staff moaning on her mobile while she’s meant to be sorting a potential fire issue “I’ll be late back because the f*cking fire alarms gone off!” Clearly staff are more bothered about leaving early than the safety of others - making it clear that not having a 24 hour reception is a bad idea - most YHAs are 24hrs this one isn’t! The staff here were a mixed batch. General rule of thumb were that the male staff were fantastic - friendly and knowledgable. But the female Members of staff were mostly uncaring and ignorant. (Bar one lady who actually knew what she was doing.) At 11pm on our last night the fire alarm went off, shockingly the two female workers appeared to have no idea what to do! They seemed pissed off and didn’t tell people what was going on for quite some time (despite everyone else doing the right thing and coming out of our rooms and meeting downstairs). We were eventually grunted at that this had “never happened before” and that the alarm was stating there was a fire in zone 10 - the kitchen. We had been asking for a while for someone to check the kitchen, but it took a long time for them to think of that (meanwhile ignoring us). The young lady went into the kitchen and was up in seconds, barely checking anything properly. I was so concerned that I went down there after her and properly checked everything was off - as it was clear she hadn’t properly checked. Eventually we found out from another person staying at the hostel that there was apparently a leak in a toilet that supposedly set the alarm off - and so the staff had then SILENCED THE ALARM. Which meant we had NO FIRE ALARM ALL NIGHT. We were quite understandably shocked by this. We checked the following morning and could see quite clearly on the system that the alarm was silenced - still showing a fire in zone 10 (the kitchen). It is disturbing that the staff clearly just wanted to go home and so silenced the alarm, didn’t apologise for the loud noises late at night, didn’t appear to check things properly, didn’t inform everyone what was going on nor check if everyone was okay. And then still as we checked out that there wasn’t a fire alarm active in the hostel as they had turned it off - meaning if there was a fire no one would know. Safe to say I didn’t sleep well that night knowing the lack of care shown. I will not be returning and wouldn’t recommend.