This hotel is budget friendly. Some points I would like to highlight are: 1. Clean bed but the pillows are not the best ( we had to sleep without the pillows) 2. The bathroom was super clean 3. The patio is shared with few other rooms but the mountain views are fab!! 4. The whole process of check-in and check out is virtual and seamless. 5. There is 1 parking stall for each room. Overall a wonderful stay and I highly recommend it
訪訪客用戶The room was great. The whole experience makes us felt like home, and we could definitely want to stay there for a long time if we can. The best place for families for sure. The amenities were great, and the one bedroom even have two toilets. Because I booked through trip.com, somehow the hotel has issues with my payment/authorisation. But, they have definitely communicated with me very promptly prior to the visit and everything went well. Highly recommend!!!
Terrible Service. Just be prepared to wait around Canmore all day with you suitcases! I arrived early (10am) - asking for their advertised early check in at 1pm (which they charge for) I was told they can't do it (lazy or cheap, clearly means they leave cleaning rooms to the last minute) Not only is there no early check in, there is nowhere to eve store bag or suitcases while you wait for 4pm. No lobby, no common area, no where to wait. So you just have to go. bye. I even asked, If I could just store my bags in the room while I wait for it to be cleaned. They were even unable to accommodate this simple request. (It is their ”policy”, when asked why I was told because it is their policy lol) So defacto their policy is also to burden their customers with having to wait around all day with suitcases and have never once had the forethought to attempt to solve this issue. When I asked for the the managers number I was told ”I am the manager” and there wasn't anyone else I could pass my disappointment on to. Completely out of touch and service is a symptom of a high market. Why offer service... when people have no choice.. Won't stay again