夢幻景觀坎昆海濱度假村及水療中心 - 全包式 SPA(Dreams Vista Cancun Resort & Spa All Inclusive)

設施乾淨漂亮。酒店的活動項目也豐富多彩，玩得很開心，服務也很棒。食物總體來說還可以。

放鬆的好地方🧖‍♀️只是需要額外的東西，食物還可以

La comida promedio. La playa con zargazo y piedras. Las albercas heladas. No se permite entrada a niños al jacuzzi siendo hotel de niños. Las clases de surf solo una hora al día, mucha fila para pasar una vez. Las hostess en general con trato deficiente , parece te hacen el favor. En especial Jaqueline de Vista Prime. Urge poder reservar las cenas. Hay mejores opciones por el mismo precio.

Pros: Staff is the only thing true about thw 5 star rating. Cons: To start the ******* VIP tag doesn't give you anything special...everyone gets a discount coupon book. You won't be able to use that anyway as it doesn't apply to any services that are on specials, which they were during our entire stay. They had a generator running at 3:50 AM, couldn't sleep the first 2 nights! They did move us to another room after we complained 2 days in a row....we spent the next 2 days recovering from the lack of sleep...of the pevious 2....(I have videos) We initially paid $380, (we paid for all inclusive, so this was extra), for the petite chef experience. Which looked very fun from the video they showed me. Ended up being horrible...they mistakenly double booked another party and gave that room away, sticked us in a back room where stuff were stored. It was nothing like what was advertised to us and shown on the video. After the first 5 minutes, during which they tried to sale us a bottle of wine, which we didn't, we were left alone in the room for 55 minutes with only a salad. No one came back in. We kept seeing people going back and forth looking through the door's window, but no one came back in. I had to go out and chase someone down. The food was horrible for what we paid....kid ended up not being able to eat any of it. They did accomodate by making spaghetti with butter.......for the kids. It was so bad and borring that the kids asked to go tothebuffet.

El servicio muy deficiente, la mayoria del personal estaba de mal humor, la comida regular, el kids club no me ayudo en nada en las vacaciones por el sistema que tienen. Tuve varios accidentes en la familia, uno de ellos callo una puerta encima de mi hijo en el area de niños del restaurante y su respuesta ante el evento, de pesimo gusto. No regresare a ese hotel. Rescato la amabilidad de algunos meseros.

請大家在結帳時注意清楚收費狀況。最後一晚，我們決定在私人火盆桌上放兩瓶酒。退房時我被收取了費用。付款後，為我辦理退房的那位女士給了我一張詳細的賬單，其中他們還額外加了一瓶酒。我向她保證我們只有兩瓶。她又回頭看了Hitmitsu的原始收據，果然，餐廳收據上還寫著我們只買了兩瓶酒。經理安東尼奧來到前台。我解釋了額外的費用，甚至出示了餐廳本身只收取兩瓶費用的證據。然後他不得不把食品經理叫到前台。另一個人來到了當晚工作的前台短信伺服器。總而言之，當問題沒有解決時我就離開了。唯一承諾會透過電子郵件與我聯繫的人是安東尼奧。 Antonio 給我發電子郵件說他的會計師已經給我退款了，但是已經過去 8 天了，我的信用卡上仍然沒有退款。他給我發了一份退款副本，但副本很難閱讀。他說這也取決於我的銀行。 總的來說，我們喜歡這個度假村、活動人員和食物。這可能是我們在坎昆去過的更好的度假勝地美食選擇之一，而且我們住過不少酒店。給我留下不好印象的是他們在你退房之前沒有向你展示的隱藏費用。建議是，在付款前一定要索取明細帳單

這是一家相對較小的酒店，因為一切都在手邊，這就是我想要的，不要走太多路。 他們的食物總體來說是6.5 分（滿分10 分），在我看來，對於400 多個房間來說，這是一個非常小的自助餐，食物沒有變化，質量也沒有你想像的那麼好，唯一的優勢是當你選擇它為你提供的首選類別時在食物和使用屋頂游泳池方面有一點優勢，這是一家我不會再去的酒店，因為加勒比地區有很多選擇，但這是我個人的意見，會有那些喜歡的人只要有機會就會回來。