蘭登莊園鄉村飯店及水療中心

A sincere disappointment for a getaway with my wife and I. My wife put the review on google, hoping for a response to such a disappointing experience literally from the moment we got there. Waiting for our bags to be placed in our room....almost an hour...not even fully booked. We have stayed at the property a number of times. We enjoy staying overnight and look forward to our breakfast. This experience has left a very sour taste in our mouths and we are struggling to understand how a property as renown as yours, a Relais and Chateaux, no less, has fallen to the point of sub standard. To begin, upon arrival, there was no bellhop outside, no one outside of the property to help us or more importantly, to greet us. It all starts at the reception and this vital piece was nowhere to be found. The check in was fine again, but not re-fined. It felt very subpar and almost casual. While we declined needing a refresher on the property no one showed us the exact way to our room, making us head in the wrong direction. We decided to walk around the property while we waited for our things to arrive in our room. 45 minutes later we went to our room. Our belongings were nowhere to be found. We called reception and they apologized for the “mix up” and said our things would be arriving. Still waiting for a solid 10 minutes, we had to call again. Our things did arrive but as you can tell, it’s unacceptable. How can a 5 star property be so careless? We decided to have a drink at the Wilks bar. We were seated and there were maybe three other couples there. Our server, while friendly, was totally clueless. We asked about the cost of, say, a rail drink, and she said it was about the same as one of the signature cocktails. With that being the case, we decided on one cocktail and one rail drink. We sipped and were then ignored. Literally. Every person in the bar was ignored. We finally got our bill and to our surprise, the rail drink cost half the price of a cocktail. So, had we been given the right information, we would have had two drinks each for the cost of two. We did pass by the restaurant to see our server working there as well. No wonder she was nowhere to be found!! She was working two rooms at once? Shameful. How can the service be wonderful in this instance? It simply can’t be. Our highlight included a lovely young woman who does the turn down service and the exceptional servers (also women) at breakfast. They attended to every need and were highly skilled and professional. We have already written to you about dress code and as a private business we are completely DUMBFOUNDED as to why you do not uphold this policy. It is abhorrent to see people eat with baseball caps, sweatsuits and gym attire in your dining rooms. Many other places insist on proper attire and by allowing the masses to do as they please you have truly set a low bar for your property. We doubt we will be back anytime soon. Truly, we did not feel our time and money was well spent at Langdon Hal

After dinner I got extremely sick and I was up the whole night with diarrhea/vomiting and only started to recover around 130pm the next day. Food & Beverage director took a few days to get back to me and said I likely have a deep food sensitivity. I don’t have allergies or sensitivities. I asked for a refund of dinner and he offered lunch for two and I said it would be inconvenient for me to drive back for lunch and get childcare. He never responded back to me. There were also little things throughout the day - we came early they said they would let us know if room was ready early. We mentioned if it’s not ready early to leave our bags at the front so we could change for spa appointment - they ended up taking our bags anyway. So we had to have them bring it back down. They said the room was ready but wasn’t inspected so we couldn’t go in. When I was extremely sick there was one guy at the front who seemed hesitant to let me checkout beyond 1pm - even though I explained I physically could not go home yet until my stomach settled. I thought it was a bit rude and insensitive. He said “let’s play it by ear”. Poor service!! While the grounds were lovely - the room was spacious but a bit tired and needs a refresh. The spa service itself was great but the spa facilities were lackluster - seems like what you would get at a 3 star Marriott hotel. I much prefer the Four Seasons spa which has much nicer facilities - save yourself the drive.

C’était le meilleur hôtel testé au Canada avec un personnel hyper gentil et accueillant. Les canadiens sont supers. Petit déjeuner incroyable avec un très beau service. La chambre était spacieuse et très bien décorée. Personnel bilingue. Si nous pouvons nous reviendrons.

My wife and I are elderly with some mobility issues. We stayed at Langdon Hall for a long weekend and it reminded us of a country estate in southern England of long ago. It is a beautiful property as described in their web site and a table worthy of the Michelin mention fitting for a “Relais et Chateaux”. It is spectacular and the staff members are very friendly knowledgeable and always ready to assist. We took a room in the main house because it had an elevator. Well, it is very old and called a “lift’ that does not have a call button thus when you wish to go from your room on the third floor to the ground floor or vice versa you must call reception for the lift. Our room was very cozy and had all the amenities you would expect as well the best bed we have yet to come across. Good housekeeping with bed turndown in the evening. The food is nothing short of spectacular as well. Each plate is cooked just for you and includes all the fresh elements from the gardens and hothouses. The service is impeccable and we over indulged accordingly. When they suggest reserving a table for a meal we found that reservations were actually required. We took the tour of the gardens and enjoyed it. There is a lovely pool and walking paths covering the huge estate. If you like hiking you will likely enjoy Langdon Hall We are able to highly recommend Langdon Hall and also recommend early booking in order to select the type of accommodation you would prefer keeping in mind the limited number of rooms available.

Langdon Hall was the perfect place for our group of friends. We were a group of 14 and Kate helped perfectly executive our itinerary of activities and meals, along with coordinate all the rooms etc. Everything on-site was incredible - the pool, biking/walking trail, tennis, croquet, wine tasting, games room, yoga, etc...we unfortunately didn't have time to do everything else the property has to offer - could easily do more time there. All staff were extremely helpful and pleasant...shout out to Jose for the wine tasting, Patrick at breakfast, all the staff by the pool and all servers. Will be back!!