With a stay at Point Bay Resort in Ratho Mill, you'll be a 1-minute walk from Windward Islands and 12 minutes by foot from Fort Duvernette. This aparthotel is 1 mi (1.6 km) from Villa Beach and 1.5 mi (2.4 km) from Indian Bay.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this aparthotel include complimentary wireless internet access and a ballroom.Satisfy your appetite at Damascino Restaurant/Bar, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe.The front desk is staffed during limited hours. Free self parking is available onsite.Make yourself at home in one of the 8 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and day beds, and housekeeping is provided on request.
I recently stayed at this hotel, and while the property itself was impressive, my experience was a bit mixed. The hotel is very nice, modern, and feels fresh and clean, likely because it’s recently opened. The rooms and facilities were well-maintained, which made for a pleasant stay overall.
However, the customer service left a lot to be desired. During check-in, the reception staff tried to charge me additional fees—around $100—claiming I had only prepaid a portion as credit. This was both unexpected and frustrating, as I had already settled the payment in full prior to arrival. The situation wasn’t handled professionally, which put a damper on an otherwise good experience.
In summary, while the hotel itself is great, the poor customer service and billing issues make me hesitant to recommend it without caution. Hopefully, management can address these concerns to improve the guest experience in the future.