We were somewhat aware that the hotel might not fully live up to its 5-star rating, but upon arrival, it became clear that it was at best a 4-star, more like 3+. When you’ve paid for a luxury experience, that’s just not acceptable. The rooms were worn down, the bathrooms didn’t feel clean – mostly due to old grime that couldn’t be removed. The furniture was in poor condition, some pieces literally falling apart. Our "junior suite" was like a dark cave, nothing like what you'd expect from that room category. When we asked to switch rooms, we were actually downgraded – they refused to offer a complimentary upgrade, even though our original room was clearly not up to standard. That felt both stingy and unprofessional. Unfortunately, the new room also had its share of issues. It wasn’t fully clean, and there were ants in the room – not exactly what you hope for in a supposedly luxury hotel. The only thing that actually lived up to expectations was the pool area and the indoor pool – both were nice and well maintained. Sadly, that’s not enough when everything else is falling short. The food was mediocre, and the service was dreadful. Everything took far too long, and several staff members seemed lazy and uninterested. In summary – the hotel did not live up to what we paid for, and we won’t be returning. Not recommended if you're looking for a genuine 5-star experience.
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