卡普羅卡特飯店

최고의 서비스를 받으며 행복하게 지내다왔습니다. 퀄리티 높은 서비스를 제공해준 캡 로케트 직원분들께 감사의 인사를 드립니다.

Wir waren nur im Sea Restaurant beim Essen. Das Hotel für 1.095€/Nacht wollten wir uns nicht leisten. Das Essen und die Auswahl war super und man wird auch mit 2 Gängen satt. Tolle Bewirtung und freundliches Personal, wobei natürlich die Lage und die Aussicht bestechend sind 👍

My partner and I visited Cap Rocat yesterday with my sister and her husband, who had previously praised the hotel and its Sea Club, where we were booked for lunch. The grounds were stunning, but the overall experience was disappointing. Upon arrival, we were told to wait for a buggy to the Sea Club. When it arrived, another guest demanded it, and the attendant gave it to her, leaving us to wait for the next one. At the Sea Club, we ordered paella, but the waiter left it partially uncovered, allowing a bird to land on it. He insisted it was still fine to eat, and only after we requested it did they bring a new dish. After lunch, when we requested a buggy back, another couple rudely tried to take it, and though we protested, the attendant again did nothing to help. This time, we managed to keep our buggy. When we arrived at the reception, we were told we couldn’t sit at the bar while waiting for our taxi and had to stand outside, despite having spent 400 euros on lunch. Ironically, we saw other non-guests walk right in. The only apparent difference between us and them was race. As a mixed-ethnicity group, we experienced several microaggressions and biases at Cap Rocat. In 2024, this behavior is unacceptable. Please do better.

La recepción, el precioso lugar, el servicio, calidad, presentación de platos, en fin TODO fue espectacular, muy bueno, los q servían los diferentes platos, nos lo explicaban con mucho detalle, en fin, repetiremos seguro. Fue una muy buena elección. Gracias

On arrival I was asked if I had allergies, to which I replied fish. On arriving at my room, there was welcome tapas, one which I assumed was chicken as they had asked us about allergies and ate but was actually tuna. I was violently sick. On raising with management, I was told that the tuna had already been taken to the room on our arrival and before we were asked about allergies, so they just left it there! I really couldn’t believe what I was hearing. If you are looking for an incredible building with breathtaking views and willing to pay top end prices for it, then you may be interested. But that’s where the luxury stops, this is a 3 star hotel, living in a 5 star venue. I fear this hotel is going backwards, the service was just too poor and there were too many problems to mention, so we left early. They have not dealt with our complaint and think it’s perfectly fine that they served us fish after I told them I had an allergy. We stayed in 2 other hotels whilst in Mallorca. Puro Grand in Palma and Sa Pedrissa in Deia. Both these hotels were absolutely superb and of a much better standard than Cap Rocat, at a fraction of the cost. Do not waste your time or money.