We traveled to this place with our infant with the only expectation of getting a pyramids view and considering the heat, flexibility to be very close to the pyramids at Giza. The location is one of the best in the vicinity, and gives a direct view of the Sphinx. We were welcomed by warm staff (Duniya) and greeted to the terrace wherein the pyramids and the sphinx were lit at night. It was a dusty evening, but the overall atmosphere was great. The incident that has set this stay apart from the others was a personal episode. The next day we chose to visit the major locations of Cairo side like the NMEC and Khan-al-Khalili, and some shopping. En route, my wife lost her phone and we were extremely stressed out in the evening, with all her contacts and memories on the phone. This is the instance when the hospitality of the hotel came into picture. Nearly everyone on the reception staff was aware of the situation, and they started going out of their way to help her. Be it calling the taxi at night and asking (more like instructing) to do whatever it takes to find the phone, to go at each and every place in Cairo and Giza we had been. Language is a constraint, and at each and every instant we wanted a person of trust to translate Arabic to English for us, and in addition, to provide guidance. Ashour at the reception constantly kept calling on my phone to ask updates. They even arranged for a late breakfast for us. To cut the story, we did FIND the phone and there was a happy story in the end. I have to place emphasis on the fact, that Cairo and Egypt functions on a different set of principles that involves a lot of over selling. If we can separate that emotion, and trust on such people who are really willing to help (they still might want to sell you a package ;)), sets the experience apart. They even treated our young kid with a friendship band. The restaurant food quality could be improved, but please remember, first and foremost its a tourist place with a very high footfall. I would like to visit Cairo again, and without a beat stay at this place. Thanks Duniya and Ashour for us to make our stay a very memorable one.
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