凱恩斯格羅夫納飯店(Grosvenor in Cairns)

Absolutely disgusting that is all I can say I wish I read the reviews I also was a victim to this company and all the lie’s and verbal abuse given. I booked a month in advance to be re directed to aspect central. The photos speak for themselves. Not what I was charged an absolute nightmare. Do not stay here or next door you will regret it.

We cancelled our stay in January. We were charged for this booking. They say we did not cancel. If we did not cancel, why did we get an email in January confirming this issue? Worst service ever!

We booked a weeks accommodation here and received an email confirmation 6 weeks before our intended visit. On arrival we were told that they didn’t have our booking and had no rooms available even when we gave them a copy of the confirmation. It wasn’t until I went to write this review that I read others and found we were not the only ones to suffer this experience. Manager couldn’t be bothered to talk to us and left it to a part time staff member to tell us she couldn’t help

Didn't get to stay here as the booking made on 15/5 for 5 nights from 13/7 (ie 2 months in advance) for a 2br apartment was cancelled by the Grosvenor on 22 June stating electrical fault. See below: 'due to a serious electrical fault in one of our appartments we will need to cancel this booking . regards Ben' Ben was contacted 5 July and asked for any bookings available next week. He said no, we are fully booked. Is this what you call 'gazumping'? I had to scramble to find alternative accommodation so that I did not have to forfeit 3 flights. DISGUSTING!!!!!

No manager available all weekend, no linnen change, not told ajoining room was a dual key with no sound proofing , very noisy ,3 story walk up no lift,the room needs a full renovation

This guy is a scam arist takes your money tells you your air-conditioning is broken puts you next door in a run down cheaper motel and pockets the money stay away people. Tried sorting out on what would be fair just hung up on . Again stay away people the photos even look photo shopped on a very bad way.

The premises are getting in need of renovation but still clean and satisfactory. The staff were very nice. Located close to many shopping facilities and a nearby tavern was quite handy. Only 2 blocks walk to the ocean.

A little bit far from the Esplanade when we didn't have a vehicle but could walk there. Plenty of food choices nearby. Didn't like the cockroach in the bed.

Nice spacious apartment with kitchen. Convenient location. Helpful manager.