普瑞米爾卡納芬飯店

Really clean room, good service at the front desk but the aircon is like a cement mixer unfortunately :-( if they sort that out then it’s a perfect stay! Also parking is non existent you need to put your car in a council car park and hope it doesn’t get broken into! Btw don’t stay in a room opposite the travel lodge as you will be away all night! Other than that no issues.

Room smelled of dirty mop, particularly the bathroom. Nearly asked for new room but it was 10pm when I checked in, so late to be having to sort this out, plus I thought that all rooms probably smelled the same as it was unlikely that the mop had been changed between cleaning the rooms. The soap dispenser near the sink was rusty and dirty. Why only one measly bath towel and one small hand towel? Just penny pinching. Why, in a nearly empty hotel would you put a guest next to a corridor door that opened and closed with every other guest? The heating was not very effective and did not heat the rooms properly or quickly. It was very cold when I arrived and cold until well into the early hours. Why, oh why, in this day and age was there only a single plug socket and on only one side of the bed? Completely inadequate. The free wifi is clearly designed to be poor enough to make you have to pay for the upgrade in order to watch the tv. It wouldn’t even let me look at the news on my phone. So disappointed in my stay. I have always thought of, and booked, Premier Inn as I felt it was consistent and reliable. Clearly I need to reevaluate.

This was by far a disappointing stay. Having previously stayed in many Premier Inns we had an expectation of the standard and service. The first room we were allocated was not thoroughly cleaned, so we complained and the second room was clean but shabby. An alarm went off at 2.00am and we were not contacted or informed as to what had happened. The staff were not really invested in helping us, when we requested replenishment of the toilet paper, the attitude was dismissive and rude. In summary, the experience we had does not reflect the quality advertised in the TV commercials.

No heating in the room. Shampoo conditioner on the wall was broke and was not dispensing anything. Cooked Breakfast was not cooked properly Black pudding was like eating blood. It has the smell and taste of blood. Staffs at the restaurant were ignoring the guests.

Hotel check in great, no parking. Reception very helpful. The restaurant need more staff! Left abandoned most the time. Tables not cleared and dirty dishes piled up on stands everywhere. Wasn't even busy. Ordered a bottle of wine! Never received it and no apology. Breakfast was shocking! No plates then no cups! Then no orange juice! Breakfast items brought out seperate so you gad for example gash browns but nothing else, eggs would come out but nothing else left! Was left standing around. Just aweful management. No order ir control.