Forget any type of requests they don’t even acknowledge them. Terrible A/C complained several times they said they would look into it and didn’t never offered to switch rooms poor customer service internet should breakfast at $22 per person ended up over $33.00 a person cramped room but the location is great fiesta marina overall better deal then playing a maze game trying to find your room.
翻譯
住宿方回覆: Dear valued guest we greatly appreciate you for taking the time to share your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We have shared your feedback with our team to handled things differently next time if you give us the opportunity. We remain at your service. Warm Regards. Javier Flores Lucas, Room Division Manager.
Anastasia_travels
標準房 1張特大床
入住於 2024 年 12 月
夫妻/情侶出遊
10 則評論
9.5/10
極佳
發布於 2025 年 4 月 3 日
Amazing hotel, lived the breakfast, the pool, and the service
翻譯
住宿方回覆: Dear Anastasia thank you so much for your stay, for sharing us your experience and nice photos. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.
Julianne Lafleur
標準房 1張特大床
入住於 2025 年 1 月
夫妻/情侶出遊
1 則評論
10/10
超棒
發布於 2025 年 3 月 4 日
We had a wonderful 5-night stay at the Tesoro. Our room was clean and well-equipped. The location right on the Marina is perfect; it's a beautiful setting with lovely views, and it's very convenient for walking around and enjoying the area. The service at the restaurants was quick and efficient and all staff were friendly and kind. We really enjoyed the rooftop area for relaxation as the pool is beautiful with plenty of seating and excellent bar service. We had the breakfast plan and the buffet at the Vista was plentiful with lots of variety; we also had lunch at the Vista a couple of times, and the food was excellent with fair pricing. We wouldn't hesitate to stay at the Tesoro again.
翻譯
住宿方回覆: Dear Julianne Thank you so much for sharing us your wonderful experience. We're thrilled to hear you enjoyed your time with us, and we appreciate your compliments regarding our exceptional service. We look forward to sharing your feedback with our entire team, we hope to welcome you back soon for another unforgettable experience at Tesoro Los Cabos! Sincerely Javier Flores Lucas, Room Division Manager.
hai2****
碼頭景精緻套房
入住於 2025 年 1 月
家庭出遊
1 則評論
8.5/10
很好
發布於 2025 年 2 月 23 日
如果想多瞭解Cabo San Lucas這個城鎮的風情,當地的酒吧餐館,碼頭散步及逛商店,Hotel Tesoro位置非常方便。這個酒店有衹管早餐的選擇,早餐很棒。主要缺點是離沙灘有點距離,15~20分鐘走路。
住宿方回覆: 尊敬的客人,非常感謝您的光臨並與我們分享您的建議。
訪客用戶
碼頭景標準房 1張特大床
入住於 2024 年 9 月
好友出遊
1 則評論
8.5/10
很好
發布於 2024 年 10 月 13 日
Confusion on check in as we were charged sanitation and environmental fee but our booking said we had already paid that to Trip.com. My room was great - but friends room had issues (door fell off hinges, safe didn't work and hot water didn't work - when maintenance came to fix a yellow sludge came out of the pipes!), Awesome a la carte breakfast on ground floor (could have buffet of ALC) with delicious fresh food (much nicer than buffet). Fabulous location on the marina and free parking. This is my second stay and would stay again. This was my first Trip.com experience so was cautious - but it was awesome. I got a great hotel in Cabo for the lowest price of all platforms.
翻譯
住宿方回覆: Dear Diana thank you so much for your stay and for sharing us your comments. We will be sharing your complete review with our management and staff to ensure that we learn and grow from your remarks. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.
訪客用戶
標準房 1張特大床
入住於 2024 年 12 月
好友出遊
6 則評論
9.0/10
滿意
發布於 2025 年 1 月 7 日
It was a great experience. The service always excellent, professional and friendly. The hot tub needs more heat, but other than that all great!
Thank you!
翻譯
住宿方回覆: Dear Sergio thank you so much for your stay and for sharing us your kind review. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.
訪客用戶
標準房 1張特大床
入住於 2024 年 2 月
夫妻/情侶出遊
3 則評論
10/10
超棒
發布於 2024 年 3 月 23 日
위치 최고 시설최고 6일동안 아주 잘 지냈어요 ~~
물개 100마리 봤음 ㅎㅎㅎ
翻譯
住宿方回覆: 친애하는 손님, 귀하의 방문과 친절한 의견에 진심으로 감사드립니다.
訪客用戶
標準房
入住於 2025 年 7 月
商務出差
3 則評論
10/10
超棒
發布於 2025 年 8 月 24 日
Todo muy bien, excelente ubicación y servicio
翻譯
住宿方回覆: Estimado huésped muchas gracias por haberse hospedado con nosotros y por tomarse el tiempo de compartirnos su amable opinión. Esperamos tener el honor de su visita en un futuro próximo, estaremos encantados de atenderle nuevamente. Cordialmente; Javier Flores Lucas, Gerente División Cuartos.
訪客用戶
標準房 1張特大床
入住於 2023 年 9 月
家庭出遊
1 則評論
6.0/10
發布於 2023 年 10 月 22 日
시설이 생각만끔 깔끔하지 않았고 룸 컨디션이 호텔이라고 보기는 힘들정도 였습니다 침대에 먼지가 털리지 않아서 찜찜 했습니다 가성비가 있는지 여부는 판단이 힘들 듯 합니다 예약시기에 따라서 금액차가 있는 것 같습니다 건물이 하나가 아닌데다 건물 구조가 좀 복잡해서 룸 찾는데 시간 많이 걸렸습니다 호텔직원 에스코트 받아서 가는게 좋을 것 같습니다 시티뷰 사진 올립니다 참고하세요
翻譯
住宿方回覆: Dear Valued Guest thank you so much for your visit and for sharing us your review. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.
Willy Arey
碼頭景標準房 1張特大床
入住於 2024 年 8 月
夫妻/情侶出遊
5 則評論
10/10
超棒
發布於 2024 年 10 月 2 日
Excelente ubicación, trato amable y habitaciones muy cómodas con una vista a la marina espectacular! Regresaríamos!
翻譯
住宿方回覆: Estimado Willy Arey muchas gracias por haberse hospedado en Tesoro Los Cabos y por compartirnos su experiencia. Esperamos tener el honor de su visita en un futuro próximo, estaremos encantados de atenderle nuevamente. Cordialmente; Javier Flores Lucas, Gerente División Cuartos.
IngieSmiley
標準房 1張特大床
入住於 2023 年 3 月
好友出遊
33 則評論
8.0/10
很好
發布於 2023 年 5 月 8 日
The hotel is in marina , which is convenient but it’s not particularly comfortable since there is construction going on in the morning quite disturbing
We met a good concierge Estela, and booked our day tour through hotel with a rather good price
There is a club introduction but it’s not pushy and staff are quite friendly
It’s quite a standard stay experience
翻譯
住宿方回覆: Dear Ingrid thank you so much for your visit and for sharing us your experience at Tesoro Los Cabos. We will be sharing your complete review with our management and staff to ensure that we learn and grow from your remarks. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.
訪客用戶
碼頭景標準房 1張特大床
入住於 2024 年 6 月
夫妻/情侶出遊
1 則評論
10/10
超棒
發布於 2024 年 7 月 11 日
Excellent desk, food, location. Support, fun pool, drinks, etc.
翻譯
住宿方回覆: Dear valued guest thank you so much for your kind review and for visiting us recently. We hope to have the pleasure of seeing you again in your next stay as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.
Tequila
碼頭景精緻套房
入住於 2023 年 3 月
好友出遊
68 則評論
10/10
超棒
發布於 2023 年 7 月 2 日
位置極佳,交通便利,房間整潔乾淨,是旅遊入住的最佳選擇。
住宿方回覆: 非常感謝您的光臨以及您的友好評論。
訪客用戶
標準房 1張特大床
入住於 2022 年 12 月
夫妻/情侶出遊
2 則評論
8.5/10
很好
發布於 2023 年 1 月 21 日
Hotel is old but nice location near the clubs and you get a great breakfast buffet for all . Pool could be Warner
翻譯
住宿方回覆: Dear Brett thank you so much for your visit and for sharing us your kind review. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.
訪客用戶
標準房 1張特大床
入住於 2023 年 7 月
獨自出遊
2 則評論
10/10
超棒
發布於 2023 年 11 月 8 日
La ubicación estratégica le da un plus. Los servicios en habitación no es muy ágil pero en recepción te resuelven inquietudes de cualquier tipo. Muy cómodo y seguro.
翻譯
住宿方回覆: Estimado Huésped muchas gracias por su preferencia y por compartirnos su experiencia en Tesoro Los Cabos. Esperamos tener el honor de su visita en un futuro próximo, estaremos encantados de atenderle nuevamente. Cordialmente Javier Flores Lucas, Gerente División Cuartos.