Microtel Inn & Suites by Wyndham Kannapolis/Concord

I usually have a decent trip here. Love the staff members! Place is pretty laid back. It's my go to spot for this area for sure. Rooms are priced great & rather clean & decent as well.

This was possibly the worst hotel experience I've ever had -- and I've stayed at hundreds of hotels across the United States. The room we booked (through a third party, Trip.com) was advertised as a King, non-smoking, with free breakfast. The first room we were given smelled so strongly of mold and mildew that I couldn't even enter it; the next room (while labeled as "non-smoking") reeked of tobacco smoke. It was getting late -- and we didn't want to trouble the front-desk staff -- so we took the tobacco room. We opened the window, but the screen was missing. We crawled outside to retrieve the screen, but it had large holes in it. We opted to tough it out with the tobacco stench rather than opening ourselves up to bugs, so kept the window closed. Later we realized that the stench of the bed sheets was even worse, so slept very little that night. As for the bathroom, we cleaned it ourselves. We wiped it down with anti-bacterial wipes, as there were dried-up urine stains on the toilet lid, green (soap??) scum in the bathtub, oily residue on the floor, dirt in every corner, and bugs in the shower curtain. There was no breakfast; there was not even coffee ("due to COVID," that is, profit maximization). I had to beg the front-desk staff for a blow dryer and iron. She claimed that, "due to COVID, lots of guests had stolen or broken" blow dryers and irons, and "we couldn't get shipments" of new ones. I mentioned that we didn't have hangers in the closet -- or even closet rods to hang the hangers on -- and she merely rolled her eyes and blamed it on the guests. How can Wyndham even, in good conscience, have its name on such a place? I’ve written to Wyndham, but of course, have received no resolution yet. If Trip.com can do anything on our behalf, we would be most grateful.

It was clean and quiet

The management and housekeeping personnel are second to none. I always feel like I'm staying with family here. Thank you so much for the care and attention you guys show. I have and will continue to share with my family and friends this place.

The room look like it had a few upgrades. All but the bed and maybe the pillows. Very clean. Customer service in the evening when we checked in couldn’t tell me what the $50 deposit was for. Just that that’s what they do. The girl in the morning as we checked out was very amenable.

The guy at the front desk was rude and uninterested. We got to the room and the key unlocked the door, but the door wouldn't open. While my husband went back to the front desk, two more people on the floor had to kick or shove their doors open. It took us 4 tries to get in the room. Maybe we should have stayed in the hall, because the room was awful. The "mobility accessible" room barely allowed my wheelchair to pass. When I entered the bathroom in my wheelchair, there was no room to close the bathroom door, it was that small. The sink didn't drain. The bathtub was dirty. The walls were dirty. There was a weird odor in the halls and the room. People were fighting and screaming in the hallway, hitting the walls and our door. The hotel staff called the police, it was that bad. There was another screaming match at 3 AM, and another call to the police. They are probably on speed dial. The ice machines weren't on each floor, you had to go back to the lobby. There was supposed to be a hair dryer in the room, but there wasn't. There wasn't even an alarm clock. The entire experience was just awful.

DO NOT STAY HERE!!! I am appauled that Wyndham promotes this establishment as the conditions are deplorable... bugs, unsanitary environment, drug users & panhandlers!!! Do not believe the pictures nor reviews the health department needs to come in & sut down!!! I was over 500 miles away from home & being ghst it was the holiday weekend, I was unable to find other lodging - I am traumatized 😢 I reserved 4 rooms for my family's visit and I am sadden that I subjected anyone to these conditions 😡

We were scared to walk in the room, stains/stuff everywhere. There were hand and feet prints floor to ceiling. The TV was filthy, the remote didn't work. There was tissue paper wadded up in the peephole behind the door which was very uncomfortable. There was unidentifiable red fluid on the mirror at the top and stains on the top of the sheets and bedspread. The bathtub had smudges and gunk on it and the window was so gross you almost couldn't see out of it, it looked frosted.