I booked the hotel via *********** a few days ago and had to cancel it at short notice (within 3 hours) for personal reasons. The hotel refuses to refund the amount I paid, saying that I did not cancel it directly with you, but via the booking partner ***********. This is not how you treat consumers and improperly enrich yourself with their money. For this reason I cannot recommend this hotel to anyone interested and advise against booking there.
翻譯